Patient Services Rep I

Good Shepherd Rehabilitation; Yardley (Bucks County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Representative to enhance patient experiences through effective communication and administrative support. This role involves greeting visitors, managing appointments, and ensuring compliance with regulatory standards. Candidates should possess a High School Diploma, IDX Certification, and a commitment to patient care.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• Previous healthcare experience preferred.
• IDX Certification required; Sunrise Billing certification may be required.

Responsibilities

• Greet visitors and direct them appropriately.
• Schedule, cancel, and confirm patient appointments.
• Compile and archive medical charts and correspondence.

Skills

Customer Service

Communication

Confidentiality

Education

High School Diploma

Associate's Degree

Job description

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1. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
2. Maintain a pleasant and positive disposition during every patient interaction to ensure a positive patient experience.
3. Instruct patients to complete documents and forms such as intake and insurance forms.
4. Schedule, cancel, and confirm patient appointments.
5. Compile, record, and archive medical charts, reports, and correspondence with confidentiality.
6. Operate telephones and direct calls, emails, and documents to appropriate staff.
7. Transmit correspondence and medical records by mail, e-mail, or fax.
8. Verify insurance via various methods (phone, internet, etc.), obtain authorizations and certifications, and explain patient responsibility forms.
9. Perform financial functions with accuracy (i.e., charge entry) to ensure optimal payment for services.
10. Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system.
11. Assist in patient care and related activities as instructed by the healthcare professionals.
12. Manage patient interactions and implement service recovery techniques to ensure positive patient relations.
13. Clean and organize work area and disinfect equipment after treatment.
14. Participate in daily log recording as required per site.
15. Change linens, such as bed sheets and pillowcases.
16. Contribute to a culture of daily continuous improvement.

Essential Functions

• Ensure communication and collaboration with supervisors and co-workers to serve patients and customers effectively.
• Maintain professionalism in actions and appearance.
• Ensure compliance with regulatory standards.
• Use resources wisely.
• Understand and own how your role contributes to the success of the department and health system.
• Maintain a clean and safe working environment.
• Anticipate patients'/customers' needs and act accordingly.
• Work to enhance patient satisfaction.
• Assist patients and families.
• Analyze problems from the customers’ point of view.
• Maintain confidentiality of patient, customer, and employee information.
• Seek feedback and apply learning to improve performance.
• Present yourself professionally and demonstrate professional behavior.
• Value differences in others’ race, nationality, gender, age, background, experience, and style.

Customer Service Skills

• Utilize AIDET principles to enhance communication.

Patient/Employee Safety Accountabilities

• Participate in safety initiatives and demonstrate awareness in daily responsibilities.
• Validate annual competencies required for the position.

Operations

• Perform scheduling, patient identification, registration, check-in/out, and cash collection processes.
• Manage medical records and department productivity goals.
• Participate in site opening and closing functions.
• Understand clinical work processes and engage in departmental meetings.
• Wear health system ID in accordance with policy.
• Ensure compliance with all applicable regulatory standards (e.g., TJC, HIPAA).
• Adopt new processes and engage in practice operation changes.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• Previous healthcare experience preferred.
• IDX Certification required; Sunrise Billing certification may be required.