Patient Services Rep I

Good Shepherd Penn Partners; Yardley (Bucks County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Coordinator to enhance patient satisfaction and streamline operations. In this role, you will be the first point of contact for patients, ensuring a welcoming environment while managing appointments and medical records. Your ability to communicate effectively and handle multiple tasks will be essential in providing exceptional service. Join a team committed to continuous improvement and patient care excellence, where your contributions will make a meaningful impact on the lives of those you serve.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• Previous healthcare experience preferred.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Schedule, cancel, and confirm patient appointments.
• Assist billing department with insurance denials.

Skills

Customer Service

Communication Skills

Multi-Tasking

Problem Solving

Attention to Detail

Education

High School Diploma

Associate's Degree

Tools

IDX Certification

Sunrise Billing System

Job description

JOB SUMMARY

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience.

• Instruct patients to complete documents and forms such as intake and insurance forms.

• Schedule, cancel and confirm patient appointments.

• Compile, record and archive medical charts, reports, and correspondence with confidentiality.

• Operate telephones and direct calls, emails and documents to appropriate staff.

• Transmit correspondence and medical records by mail, e-mail, or fax.

• Verify insurance via various methods (phone, internet, etc.), obtain authorizations and certifications and explain patient responsibility forms.

• Perform financial functions with accuracy (i.e., charge entry) to ensure optimal payment for services.

• Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system.

• Assist in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant, or speech language pathologist.

• Manage patient interactions and implement service recovery techniques to ensure positive patient relations.

• Clean and organize work area and disinfect equipment after treatment.

• Participate in daily log recording as required per site.

• Change linens, such as bed sheets and pillow cases.

• Contribute to a creative culture of daily continuous improvement.

ESSENTIAL FUNCTIONS

• PATIENT/CUSTOMER

  • Essential Accountabilities

    • Ensure communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.

    • Be professional in all actions and appearance.

    • Ensure compliance with regulatory parameters.

    • Use resources wisely – as if they were one’s own.

    • Demonstrate understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.

    • Demonstrate a personal commitment to ensuring a clean and safe working environment.

    • Anticipate patients’/customers’ needs and act accordingly.

    • Work to enhance patient satisfaction.

    • Assist patients and families.

    • Analyze problems from the customers’ point of view.

    • Honor patient/customer/employee confidentiality.

    • Seek feedback on how to improve performance and offer constructive feedback, as well.

    • Apply learning for improved performance.

    • Present self professionally & demonstrate professional behavior during interactions with others.

    • Strive to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

    • Utilize AIDET principles to enhance communication.

• PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES

  • Participate in Entity and Department wide initiatives for Patient/Employee safety.

  • Demonstrate an awareness of patient/employee safety when carrying out daily responsibilities of their position.

  • Validation of annual competencies required for the position.

• OPERATIONS

  • Essential Accountabilities

    • Scheduling Functions

    • Patient Identification

    • Pre-Reg/Registration-Patient Information Updates

    • Check-in Process

    • Check-out Process

    • Cash Collection

    • Reconciliation and deposit.

    • Insurance Verification Process

    • Email

    • Management of Medical Records

    • Financial Counselor

    • Department Productivity and goals (site specific)

    • Site Opening Function

    • Site Closing Function

    • Ability to Multi-Task

    • Understanding Clinical Work Processes

    • Attendance/Time Management

    • Involvement in Departmental Meetings

    • Personal Impact

    • Health System ID is worn in accordance to GSPP policy.

    • Ensure compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc).

    • Be flexible and readily adopt new processes and engage in practice operation changes.

• QUALIFICATIONS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Education

      • High School Diploma required.

      • Associate's Degree preferred.

    • Work Experience

      • Previous healthcare experience preferred.

    • Licenses / Certifications

      • IDX Certification required.

      • Sunrise Billing system certification may be required.