Patient Services Rep I - Float Pool

Good Shepherd Rehabilitation Network; Media (Delaware County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated support staff member to assist with patient interactions, scheduling, and administrative tasks. This full-time role requires a high school diploma and previous healthcare experience, ensuring a positive patient experience while adhering to compliance standards. Join a dynamic team committed to patient care and operational excellence.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• Previous healthcare experience preferred.
• Certification in Sunrise Billing system may be required.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Schedule, cancel, and confirm patient appointments.
• Maintain patient confidentiality and manage medical records.

Skills

Customer Service

Communication

Multi-Tasking

Education

High School Diploma

Associate's Degree

Tools

Sunrise Billing System

Job description

Full Time (40 hrs/wk) , Day / Evening Shift , Varies

JOB SUMMARY

Provides coverage to at multiple locations within the identified region of the outpatient division.

Staffing assignments will be determined by the Office Supervisor and can vary on a week-to-week basis. PSR will be assigned to a region to cover within the position.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience

Instruct patients to complete documents and forms such as intake and insurance forms.

Schedule, cancel and confirm patient appointments.

Compile, record and archive medical charts, reports, and correspondence with confidentiality.

Operate telephones and direct calls, emails and documents to appropriate staff.

Transmit correspondence and medical records by mail, e-mail, or fax.

Assist with registration and patient check-in functions consistent with EMR process.

Have knowledge of insurance benefit details, and ability to deliver and address content of patient responsibility forms.

Perform financial functions with accuracy (i.e., copay collection, insurance maintenance) to ensure optimal payment for services.

Monitors inventory, clinical areas, patient waiting area assigned to ensure optimal delivery of services.

Manage patient interactions and implement service recovery techniques to ensure positive patient relations.

Clean and organize work area and waiting area.

Participate in daily log recording as required per site.

Change linens, such as bed sheets and pillow cases.

Contribute to a creative culture of daily continuous improvement

ESSENTIAL FUNCTIONS

PATIENT/CUSTOMER

Essential Accountabilities

Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.

Is professional in all actions and appearance

Ensure compliance with regulatory parameters

Uses resources wisely – as if they were one’s own.

Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.

Demonstrates a personal commitment to ensuring a clean and safe working environment.

Anticipates patients’/customers’ needs and acts accordingly.

Works to enhance patient satisfaction

Assist patients and families

Analyzes problems from the customers’ point of view.

Honors patient/customer/employee confidentiality.

Seeks feedback on how to improve performance and offers constructive feedback, as well.

Applies learning for improved performance.

Presents self professionally & demonstrates professional behavior during interactions with others

Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

Customer Service Skills

Utilizes AIDET principles to enhance communication.

PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES

Patient Care Providers

Participates in Entity and Department wide initiatives for Patient /Employee safety

Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

Validation of annual competencies required for the position

OPERATIONS

Essential Accountabilities

Scheduling Functions

Patient Identification

Pre-Reg/Registration-Patient Information Updates

Check-in Process

Check-out Process

Copay Collection

Understanding general insurance benefits for therapy services

Management of Medical Records

Department Productivity and goals (site specific)

Site Opening Function

Site Closing Function

Ability to Multi-Task

Understanding Clinical Work Processes

Involvement in Departmental Meetings

Personal Impact

Health System ID is worn in accordance to GSPP policy

Ensure compliance with all applicable federal, state and local regulatory standards (DOH, HIPAA, etc).

Flexible and readily adopts new processes and engages in practice operation changes

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma required

Associate's Degree preferred

Work Experience

Previous healthcare experience preferred

Licenses / Certifications

Sunrise Billing system certification may be required

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

To protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

***Important Note: Good Shepherd Penn Partners is a drug and tobacco free work environment. As a result, candidates selected for employment may be subject to a drug screen test. Good Shepherd Penn Partners does require the COVID vaccination for all employees.***

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.