Dental Patient Services & Care Coordinator

Community Health Center of Buffalo Inc.; Buffalo (NY); On-site; USD 24,000 - 29,000; Full time

Job summary

The Community Health Center of Buffalo Inc. is seeking a Patient Services Representative for the dental office to deliver friendly, accurate administrative support and patient care coordination.

You will greet patients, schedule appointments, verify insurance, maintain records, and ensure confidentiality in line with health regulations. The role emphasizes teamwork with clinical staff, handling prior authorizations, referrals, and care coordination tasks, while logging patient information and

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Proficiency with Microsoft Office and basic computer literacy.
• Preferred: Associate’s Degree in a related field.
• Preferred: Knowledge of medical terminology.
• Preferred: Three years of customer service experience.
• Preferred: Experience in healthcare settings.
• Preferred: Experience with EMR systems.

Responsibilities

• Input and retrieve information in the EMR to maintain data integrity.
• Schedule appointments and verify demographic and insurance details for accurate billing.
• Coordinate patient flow while maintaining confidentiality and informing staff when intervention is needed.
• Participate in Care Coordination and Quality Improvement activities.
• Handle pre-authorizations and referrals, and provide resource information.
• Log and track patient information accurately.
• Attend meetings and fulfill other duties as needed.

Skills

Customer service

Microsoft Office

General computer literacy

Education

High School diploma or GED

Associate’s Degree in related field

Tools

Electronic Medical Record system

Job description

The Community Health Center of Buffalo Inc. is seeking a Patient Services Representative for the dental office to deliver friendly, accurate administrative support and patient care coordination.

You will greet patients, schedule appointments, verify insurance, maintain records, and ensure confidentiality in line with health regulations. The role emphasizes teamwork with clinical staff, handling prior authorizations, referrals, and care coordination tasks, while logging patient information and