Patient Services Rep II - Ambulatory care center

The Nemours Foundation; Wilmington (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

The Nemours Foundation in Wilmington, DE is seeking an administrative professional to organize and operate office systems for appointment scheduling, patient intake, data verification, and billing processes. The role emphasizes accuracy in demographics, scheduling, referrals, and financial transactions, while supporting patient flow and records management.

Responsibilities include handling calls, coordinating referrals, ensuring Medicaid and financial assistance information is available to

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• Computer/typing skills required.
• EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone using proper etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments, post charges, provide receipts, document financial transactions.
• Open and sort mail, scan documents into EPIC, file patient charts.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and inform patients of delays.
• Advise families regarding Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements and patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• Assist with EPIC documentation and filing.
• Maintain inventory of supplies and forms.
• Handle mail and lab reports and stamp received.

Skills

Interpersonal skills

Communication

Teamwork

Time management

Pro-activity

Attention to detail

Education

High School diploma or equivalent

Tools

EPIC

Job description

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

ESSENTIAL RESPONSIBILITIES

• 1. Receive patients in a professional and caring manner.
• 2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• 3. Schedule and confirm appointments.
• 4. Obtain authorization and pre-certification.
• 5. Document and follow up on referrals.
• 6. Document and follow up on no-shows and cancelations.
• 7. Answer telephone using proper phone etiquette and direct calls accordingly.
• 8. Maintain content and organization of medical records.
• 9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• 10. Order clerical and clinical supplies and maintain records.
• 11. Monitor waiting rooms and keep patients informed as to schedule delays.
• 12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• 13. Assist with arrangements for transportation
• 14. Assist with patient flow.
• 15. Prepare office communications
• 16. Participate in quality improvement activities
• 17. Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• 18. Maintain inventory of supplies and forms
• 19. Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

ADDITIONAL REQUIREMENTS

PERFORMANCE SKILLS

• 1. Accepts feedback
• 2. Asks questions for clarification
• 3. Gives accurate information
• 4. Makes suggestions for improvements
• 5. Is willing to accept change
• 6. Works as a team member
• 7. Uses listening skills
• 8. Manages resources prudently
• 9. Takes direction
• 10. Thinks pro-actively
• 11. Establishes positive rapport with patients and families, uses AIDET
• 12. Reports to duty promptly and utilizes time effectively to provide clerical support
• 13. Utilizes sick and vacation days appropriately
• 14. Participated in conferences/in-services
• 15. Attends staff meetings

POSITION QUALIFICATIONS

• *High School diploma or equivalent
• 2 years minimum medical experience
• *Computer/typing skills required
• *Clerical experience in a physician’s office preferred; EPIC experience preferred