Patient Services Rep

RWJBarnabas Health; Short Hills (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

RWJBarnabas Health is seeking a Patient Services Representative at Cooperman Barnabas Medical Center in New Jersey. The role supports front-desk operations, patient flow, and daily clinic efficiency, partnering with physicians and staff to enhance the patient experience.

The position requires a High School Diploma or GED, with preferred credentials including an Associate's or Bachelor's degree and EMR/medical terminology knowledge; EPIC experience is a plus.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor’s degree preferred.
• Medical terminology and EMR experience a plus; EPIC experience is beneficial.

Responsibilities

• Welcoming patients and performing check-in/check-out with professionalism.
• Reviewing schedules and preparing for visits.
• Scheduling appointments and coordinating follow-ups.
• Answering routine questions in person and by phone with excellent service.
• Performing clerical duties (copying, scanning, faxing, mail).
• Maintaining patient health records and documentation.
• Coordinating with insurers and handling pre-authorizations as needed.
• Protecting patient privacy and ensuring a safe, welcoming environment.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

EPIC EMR

Job description

Job Title: Patient Services Rep

Location: Cooperman Barnabas Medical Ctr

Department Name: IM Faculty Practice

Req #: 0000269254

Status: Hourly

Shift: Day

Pay Range: $21.07- $26.22per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

The Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. EPIC experience is a plus.

Schedule: Monday through Friday 8:30AM-5PM, Full-Time 40 hours per week.