Patient Services Rep

RWJBarnabas Health; Livingston (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

RWJBarnabas Health is hiring a Patient Services Representative for RWJBH Orthopedics in Livingston, NJ. The role centers on delivering an exceptional patient experience, managing front desk duties, and supporting day-to-day clinic operations.

You will check in/out patients, schedule visits, review information, and coordinate insurance tasks while protecting patient privacy in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Minimum of two years front desk receptionist or scheduling experience.
• Experience with electronic medical record systems; EPIC preferred.
• Bilingual abilities are a plus (English/Spanish).
• Travel to Millburn anchor office for coverage as needed.

Responsibilities

• Check-in and check-out patients with professionalism and compassion.
• Review schedules and prepare for patient visits.
• Schedule appointments and coordinate follow-up visits.
• Answer routine questions in person and by phone with excellent service.
• Perform clerical tasks: copying, scanning, faxing, mail distribution.
• Maintain patient health records and ensure privacy and accuracy.
• Coordinate with insurers, handle pre-authorizations and certifications.

Skills

Customer service

Communication

Organization

Bilingual (English/Spanish)

Education

High School Diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

EPIC EMR

Job description

Job Title: Patient Services Rep

Location: RWJBH Orthopedics Livingston

Department Name: MG Orthopedics North

Req #: 0000268068

Status: Hourly

Shift: Day

Pay Range: $21.07- $26.22per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or GED and a minimum of two years of front desk receptionist or scheduling experience in a busy, multi-physician practice (preferrably seeingseeing on average >50 patients per day). Experience with electronic medical record systems, appointment scheduling, managing busy phone lines, insurance verification, copay collection, and patient check-in and check-out processes is required. An Associate’s or Bachelor’s degree is preferred. Bilingual abilities and knowledge of the EPIC system are a plus.Travel to Millburn anchor officefor coverage as needed. Also possible travel for coverageregionally 45minutes of anchor location.

Schedule: Monday through Friday 8:00am-4:30pm, Full-Time 40 hours per week