Patient Services Rep

Talentify; Old Bridge (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

Talentify in Old Bridge is seeking a Patient Services Rep to be the heartbeat of the patient experience. You will greet patients, manage check-in/out, schedule visits, and coordinate with insurance to ensure smooth day-to-day operations.

The role requires a High School Diploma or GED; preferred are an Associate's or Bachelor's degree with 1-2 years in medical reception or office work and familiarity with medical terminology and EMR systems.

Qualifications

• High School Diploma or GED with relevant experience and/or training.
• Preferred: Associate's or Bachelor's degree, 1-2 years in medical receptionist or general office roles, knowledge of medical terminology and EMR systems.

Responsibilities

• Welcoming patients and performing check-in/check-out with professionalism.
• Preparing for visits by reviewing schedules and ensuring information is available.
• Scheduling patient appointments and coordinating follow-ups.
• Answering routine questions in person and by phone with excellent service.
• Performing clerical tasks like copying, scanning, faxing, sorting, and mail distribution.
• Creating and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations.
• Protecting patient privacy and contributing to a safe, welcoming environment.

Skills

Customer service

Communication

Organization

Attention to detail

EMR systems

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

EMR systems

Job description

Job Title: Patient Services Rep

Location: Old Bridge HUB

Department Name: Old Bridge HUB

Req #: 0000257979

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• Schedule: Monday through Friday 8:00am-5:00pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1-2 years of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.