Patient Services Rep

RWJBarnabas Health

Short Hills (NJ)

On-site

USD 29,000 - 36,000

Full time

34 hours ago

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Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Voluntary Benefits

Employee Discounts

Job summary

RWJBarnabas Health in West Orange, NJ invites applications for a Patient Services Representative at the Childrens Kidney Center. The role focuses on welcoming patients, facilitating check-in/out, managing schedules, and ensuring accurate health records while upholding privacy.

Ideal candidates have a high school diploma or GED, strong communication, and customer-service mindset. A 40-hour work week, day shift, Monday through Friday, with competitive benefits.

Qualifications

High school diploma or GED required with relevant experience.
Previous medical receptionist experience preferred.
Strong communication and accuracy in patient data.

Responsibilities

Check in and check out patients with professionalism and care.
Schedule and coordinate patient appointments and follow-ups.
Assist with maintaining patient records and privacy compliance.
Coordinate with insurance for pre-authorizations as needed.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

EMR Systems

Job description

Req #: 0000265496

Category: Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Childrens Kidney Center

Pay Range: $21.07 - $26.22 per hour

Location: 101 Old Short Hills Rd, West Orange, NJ 07052

Job Title: Patient Services Rep

Location: Childrens Kidney Center

Department Name: Childrens Kidney Center

Req #: 0000265496

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1 year of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.

Schedule: Monday through Friday 8AM-430PM, Full-Time, 40 hours per week. Hours subject to change based on practice's needs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.