Patient Services Rep

Tanner Clinic; Ogden (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

Tanner Clinic is seeking a PRN Patient Services Representative to greet patients, gather information, and manage co-pays. You will handle phone inquiries, route calls, and enter data into the EHR, while directing patients to appropriate physician offices and ensuring a smooth front-desk operation.

Qualifications include a high school diploma and experience in customer service within a healthcare setting. This PRN role involves working at multiple locations as needed and supporting urgent care

Qualifications

• Greet patients in a warm, friendly, and prompt manner.
• Gather patient and insurance information accurately.
• Collect and process co-pays at the time of service.
• Enter patient data into the EHR system.
• Answer phones, screen calls, and take messages.

Responsibilities

• Greet patients in a warm, friendly, and prompt manner.
• Gather patient and insurance information efficiently and accurately.
• Collect and process co-pays from the patient at the time of service.
• Generate fee slips with physician information and obtain signatures when needed.
• Answer telephones, screen calls, and provide information to the appropriate source.
• Enter patient data into the EHR system.
• Direct and escort patients to physician offices.
• Assist patients with wheelchairs as needed.
• Monitor the work area to ensure safety and cleanliness.
• Work urgent care hours if required.

Skills

Multi-line phone system

Excellent customer service

Education

High school diploma or equivalent

Tools

Credit card machines

Fax machines

Printers

Job description

Tanner Clinic has an immediate opening for a PRN Patient Services Representative.

Schedule

PRN

Location

All locations

Essential Job Responsibilities

• Greet patients in a warm, friendly, and prompt manner
• Gather patient and insurance information efficiently and accurately
• Collect and process co-pays from the patient at the time of service
• Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide information to patients about how to make an appointment
• Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
• Monitor the work area to ensure that it remains safe, secure, and well-maintained
• Work urgent care hours if required
• Other duties as assigned

Requirements

Education

High school diploma or equivalent preferred

Experience

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients
• One year of experience in customer service or reception in a health care environment preferred
• Previous healthcare experience and/or familiarity with medical terminology helpful
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred

Knowledge

• Knowledge of basic computer skills
• Knowledge of basic mathematics skills
• Knowledge of individual responsibilities to accurately direct callers
• Knowledge of medical terminology and organization services

Skills

• Skill in using multi-line phone system, including transferring calls
• Skill is providing excellent customer service

Abilities

• Ability to get appropriate information to route calls to the appropriate person
• Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
• Adequate hearing to answer phone and speak with patients
• Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

Position is in well-lighted office environment.

Mental/Physical Requirements

Involves sitting approximately 90 percent of the day, walking or standing the remainder.