Patient Services Rep

RWJBarnabas Health

New Jersey

On-site

USD 29,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

PTO

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Sp

Wellness Programs

Voluntary Benefits

Discounts Through our Partners

Job summary

RWJBarnabas Health is seeking a Patient Services Representative for the Barnabas Health Medical Group in Warren, NJ. You will be a key member of the front desk team, guiding patients through check-in/out and coordinating visiting schedules to ensure smooth operations.

Daily duties include answering questions, scheduling follow-ups, maintaining accurate patient records, and protecting privacy. This day-shift, full-time role offers comprehensive benefits and a collaborative, patient‑focused

Qualifications

High School Diploma or GED required.
Experience in a patient-facing or medical office role is preferred.
Strong oral and written communication skills are essential.
Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

Check-in and check-out patients with professionalism and empathy.
Review schedules and prepare for patient visits.
Schedule appointments and coordinate follow-ups.
Answer routine questions in person and by phone.
Perform clerical duties including mail, scanning and filing.
Create and maintain patient health records.
Coordinate with insurance providers and obtain pre-authorizations.
Protect patient privacy and ensure a welcoming environment.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Organization

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

EMR systems

Job description

Req #: 0000264553

Category: Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Primary Specialty Care-Warren

Pay Range: $20.63 - $25.71 per hour

Location: 8 Mountain Blvd, Warren, NJ 07059

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Primary Specialty Care-Warren

Req #: 0000264553

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check‑out functions with professionalism and compassion.

Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.

Scheduling patient appointments and coordinating follow‑up visits as needed.

Answering routine questions in person and over the telephone while providing exceptional customer service.

Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.

Creating, maintaining, filing, and organizing patient health record information.

Coordinating with insurance providers and handling pre‑authorizations and certifications as necessary.

Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.

You communicate clearly and compassionately with patients, families, and team members.

You stay organized and can effectively manage multiple priorities in a fast‑paced environment.

You pay close attention to detail and value accuracy in your work.

You work well independently and collaboratively as part of a team.

You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

Schedule: Day shift, Monday through Friday 8:30am-5:00pm, Full‑Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Bilingual (English/Spanish) highly preferred.

At RWJBarnabas Health, our market‑competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.