Patient Services Rep

RWJBarnabas Health; Jersey City (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Disability Insurance

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Sp

Wellness Programs

Voluntary Benefits

Discounts Through Partners

Job summary

RWJBarnabas Health in Jersey City, NJ is hiring a Patient Services Representative to support front-desk operations for the MG Orthopedics - North department. You will greet patients, schedule appointments, verify insurance, and handle check-in/check-out processes to ensure smooth patient flow.

This full-time, day-shift role requires strong communication, attention to detail, and the ability to multitask in a fast-paced medical office.

Qualifications

• High School diploma or GED required.
• At least 2 years front desk/receptionist experience in a busy multi-physician practice.
• Experience with electronic medical record systems (EPIC preferred).
• Strong communication, accuracy, and ability to multitask under pressure.

Responsibilities

• Check-in and check-out of patients.
• Answer routine questions in person and by phone.
• Perform clerical tasks: copying, scanning, faxing, mail distribution.
• Maintain and organize health record information.
• Coordinate with insurance providers for pre-authorizations.

Skills

Front desk experience

Phone handling

EMR systems

Appointment scheduling

Insurance verification

Check-in/check-out

Disability forms knowledge

Patient satisfaction

Multitasking

Teamwork

Communication skills

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

EPIC EMR

Job description

Req #: 0000244208

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: MG Orthopedics - North

Pay Range: $20.60 - $25.84 per hour

Location: 100 Town Square Place, Jersey City, NJ 07310

Job Title: Patient Services Rep

Location: RWJBH Orthopedics JC Newport

Department Name: MG Orthopedics - North

Req #: 0000244208

Status: Hourly

Shift: Day

Pay Range: $20.60 - $25.84 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Location

Jersey City, New Jersey

Travel Requirements

Essex, Hudson, & Bergen County satellite offices for coverage, willing to travel regionally 45 minutes of anchor location.

Qualifications

Required:

• High School Diploma or General Education Degree (GED)
• Minimum of two (2) years front desk receptionist scheduler experience in busy multiple physician practice, including experience with electronic medical record system, scheduling appointments, answering busy phone lines, insurance verification, copays, checkin and checkout process
• Understanding of disability forms, and radiology and medication authorizations
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Preferred

• Associates Degree or Bachelor’s Degree
• Bilingual a plus
• Previous medical receptionist experience or background in general office
• Knowledge of EPIC system a plus

Scheduling Requirements

• Shift Working: Monday-Friday, 8:0 AM-4:30PM
• Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certification as necessary

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer