Patient Services & Registration Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to greet patients, collect demographics and insurance information, and explain financial responsibilities at check-in. You will support scheduling, interpreter needs, and patient transportation while maintaining HIPAA compliance.

The role emphasizes accurate data entry in the EPIC EMR system, strong customer service, and the ability to multitask in a fast-paced environment with minimal supervision.

Qualifications

• High School Graduate.
• Experience in a fast-paced patient-facing environment is preferred.
• Ability to handle sensitive patient information per HIPAA.

Responsibilities

• Create and update the electronic health record for new patients.
• Check in and register patients, collect demographics and insurance details.
• Explain financial responsibilities and collect co-pays when applicable.
• Maintain confidentiality and comply with HIPAA and other regulations.
• Assist patients with directions, transportation, interpreters, and appointment logistics.
• Provide excellent customer service and support across departments.

Skills

Customer service

Communication

Attention to detail

Independent work

Multitasking

HIPAA knowledge

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet

Phone technology

Job description

Advocate Health is seeking a Patient Service Representative to greet patients, collect demographics and insurance information, and explain financial responsibilities at check-in. You will support scheduling, interpreter needs, and patient transportation while maintaining HIPAA compliance.

The role emphasizes accurate data entry in the EPIC EMR system, strong customer service, and the ability to multitask in a fast-paced environment with minimal supervision.