Patient Services & Records Coordinator

Nash County, NC; Nashville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Nash County Health Department seeks a clerical and customer service support specialist for the clinical component. The role supports daily operations, with a regular schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, and additional hours as needed to meet agency needs.

Responsibilities include answering calls, scheduling appointments, collecting demographic data, greeting the public, and scanning documents into the EHR. Training in departmental rules will be provided.

Qualifications

• High school diploma with at least two years of office/secretarial experience.
• Ability to learn and independently apply department rules and regulations.

Responsibilities

• Answers incoming calls from patients, physicians and other healthcare providers, general public, etc.
• Responds to patient/general public’s questions directly within scope of position.
• Schedules patient appointments and obtains prior medical records, if appropriate.
• Obtains initial patient insurance demographic information.
• Greets patients/general public and confirms appointments. Explains and obtains any necessary patient signature requirements.
• Scans documents into patient medical records via the electronic health records system.
• Performs other duties as assigned and as needed to provide coverage for other positions.

Skills

Customer service

Telephone support

Public interaction

Education

High school diploma

Tools

Electronic Health Records (EHR) system

Job description

The Nash County Health Department seeks a clerical and customer service support specialist for the clinical component. The role supports daily operations, with a regular schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, and additional hours as needed to meet agency needs.

Responsibilities include answering calls, scheduling appointments, collecting demographic data, greeting the public, and scanning documents into the EHR. Training in departmental rules will be provided.