Patient Services Receptionist

Urology Specialists; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Urology Specialists of the Carolinas is seeking a Patient Services Receptionist to join our clerical team. This role focuses on courteous patient interactions, accurate scheduling, billing support, and maintaining EMR integrity.

The ideal candidate will handle front-desk duties, verify demographics and insurance, answer calls, manage referrals, and assist with check-in/out, contributing to a compassionate, efficient patient experience in a fast-paced medical office.

Qualifications

• High school diploma or GED required.
• Experience in front-desk or medical office settings preferred.
• Strong organizational and communication skills.

Responsibilities

• Schedule appointments, collect copays, and manage patient check-in/out.
• Verify and update demographics and insurance information; scan into EMR.
• Respond to inquiries about benefits, balances, and authorizations.
• Manage provider calendars and referrals; support scheduling of new and follow-up patients.
• Answer calls and triage messages; notify staff of arrivals and schedule changes.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Job description

Description

About Us

Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine.

With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities.

Position Summary

We are seeking a Patient Services Receptionist to join our expanding clerical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clerical excellence.

Responsibilities

• Performs clerical duties in a medical setting, such as scheduling appointments, taking copays, deductibles and patient balances, and assisting with check-in and check-out.
• Verifies and updates demographic and insurance information; scans identification and insurance information into EMR
• Responds to inquiries about benefits, balances, and authorizations in a timely and professional manner
• Manages provider calendars, ensuring referral or authorization requirements are met; supports scheduling of new and follow-up patients
• Manages incoming calls and triages messages; ensures all staff are promptly notified of all patient arrivals, cancellations, and schedule changes

Qualifications

• High school diploma or GED required
• Experience handling insurance verification, prior authorization, and patient collections preferred

Why Join Us?

• Be part of one of the largest and most respected independent urology organizations in the Southeast
• Collaborative, physician-led culture focused on quality and innovation
• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and advancement