Switchboard Operator

Urology Specialists; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Urology Specialists is seeking a compassionate Switchboard Operator to join our clinical team. The ideal candidate greets patients, directs calls, and supports the smooth operation of our communications hub.

You will triage calls, page personnel, maintain directories, and ensure accurate patient records, contributing to high-quality patient care in a fast-paced medical environment.

Qualifications

• High school diploma or GED is required.
• Minimum one year of experience in a medical facility setting.
• Basic knowledge of a computerized phone system.
• Strong customer service skills are required.

Responsibilities

• Receive all incoming calls and route to appropriate departments.
• Triaging and responding to emergency calls according to established procedures.
• Greet patients and families in a courteous, professional manner.
• Maintain up-to-date switchboard and internal/external directories.
• Maintain accurate patient records and documentation.

Skills

Customer service

Education

High school diploma or GED

Tools

Computerized phone system

Job description

Description

About Us

Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine.

With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities.

Position Summary

We are seeking a Switchboard Operator to join our expanding clinical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clinical excellence.

Responsibilities

• Receive all incoming calls, route to appropriate departments, and page appropriate personnel.
• Triage and respond promptly and accurately to emergency calls according to establishes procedures.
• Greet patients and family members in a courteous and professional manner, ensuring professional representation of the organization.
• Keep switchboard internal and external directory up to date.
• Maintain accurate patient records and documentation.

Requirements

Qualifications

• High school diploma or GED required.
• Minimum one year experience in a medical facility setting.
• Basic knowledge of computerized phone system.
• Strong customer service skills required.

Why Join Us?

• Be part of one of the largest and most respected independent urology organizations in the Southeast
• Collaborative, physician-led culture focused on quality and innovation
• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and advancement