Patient Services Phone Operator - Fast-Paced, Multi-Location

Western New York Urology; Town of Orchard Park (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

A healthcare provider in New York is seeking a full-time Phone Operator for their Orchard Park location. The role involves transcribing voicemail messages, scheduling appointments, and handling calls for multiple locations. Ideal candidates will possess strong problem-solving skills, professional communication, and the ability to multitask in a fast-paced environment. If you're looking to join a dynamic team and deliver excellent patient experiences, this opportunity might be for you.

Qualifications

• Ability to work in a fast-paced environment with good problem-solving skills.
• Communicate with patients in a professional manner.
• Multitask and handle a high volume of calls.

Responsibilities

• Transcribe voicemail messages into the patient's chart.
• Schedule, reschedule, and cancel appointments.
• Answer and transfer calls for five locations.

Skills

Problem-solving skills

Professional communication

Multitasking

Computer skills (EMR)

Excellent patient experience skills

Job description

A healthcare provider in New York is seeking a full-time Phone Operator for their Orchard Park location. The role involves transcribing voicemail messages, scheduling appointments, and handling calls for multiple locations. Ideal candidates will possess strong problem-solving skills, professional communication, and the ability to multitask in a fast-paced environment. If you're looking to join a dynamic team and deliver excellent patient experiences, this opportunity might be for you.