Patient Services Navigator & Mobility Aide

Horizon Health; Paris (IL); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Horizon Health in Paris, IL is seeking a Customer Service Attendant to greet and assist patients and visitors, uphold compassionate service, and provide directional aid across the campus.

You will work to maintain a safe, clean environment, assist mobility, and support guests in navigating the facility, with hours Monday-Thursday 7:30a-4p and Friday 8:30a-5p. This role emphasizes privacy, professional communication, and teamwork with clinical staff to ensure smooth patient flow.

Qualifications

• Must have excellent verbal communication and customer service skills.
• Ability to wear PPE for extended periods.
• Ability to work in various weather-related conditions.
• Ability to lift, push, pull and walk for extended periods.
• Willingness to proactively seek out and assist persons in need.

Responsibilities

• Greet and assist patients, visitors, and vendors with compassion and privacy.
• Transport customers around the facility as needed.
• Provide safe, effective assistance for mobility and navigation.
• Offer directional guidance across Horizon Health Campus.
• Maintain a safe, clean and sanitary environment.
• Monitor and replenish supplies at the workstation.

Skills

Verbal communication

Customer service

PPE

Mobility assistance

Weather conditions

Physical stamina

Proactive assistance

Job description

Horizon Health in Paris, IL is seeking a Customer Service Attendant to greet and assist patients and visitors, uphold compassionate service, and provide directional aid across the campus.

You will work to maintain a safe, clean environment, assist mobility, and support guests in navigating the facility, with hours Monday-Thursday 7:30a-4p and Friday 8:30a-5p. This role emphasizes privacy, professional communication, and teamwork with clinical staff to ensure smooth patient flow.