CUSTOMER SERVICE ATTENDANT

Horizon Health; Paris (IL); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Horizon Health in Paris, IL is seeking a Customer Service Attendant to greet and assist patients and visitors, uphold compassionate service, and provide directional aid across the campus.

You will work to maintain a safe, clean environment, assist mobility, and support guests in navigating the facility, with hours Monday-Thursday 7:30a-4p and Friday 8:30a-5p. This role emphasizes privacy, professional communication, and teamwork with clinical staff to ensure smooth patient flow.

Qualifications

• Must have excellent verbal communication and customer service skills.
• Ability to wear PPE for extended periods.
• Ability to work in various weather-related conditions.
• Ability to lift, push, pull and walk for extended periods.
• Willingness to proactively seek out and assist persons in need.

Responsibilities

• Greet and assist patients, visitors, and vendors with compassion and privacy.
• Transport customers around the facility as needed.
• Provide safe, effective assistance for mobility and navigation.
• Offer directional guidance across Horizon Health Campus.
• Maintain a safe, clean and sanitary environment.
• Monitor and replenish supplies at the workstation.

Skills

Verbal communication

Customer service

PPE

Mobility assistance

Weather conditions

Physical stamina

Proactive assistance

Job description

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors.

Position Summary

The Customer Service Attendant takes a proactive approach in both greeting and assisting patients and visitors. Develops and maintains excellent public relations and customer service, in addition to assisting customers with mobility issues when either entering or exiting their vehicles. Also, provides directional assistance for customers who are navigating to any destination on the Horizon Health Campus.

Essential Functions

• Treat each patient, visitor and vendor entering the facility with compassion, respect and privacy.
• Transport customers into, around, and exiting the facility who need assistance.
• Demonstrates the ability to do so in a safe and effective manner.
• Provide directional assistance for customers who are navigating to any destination on the Horizon Health Campus.
• Maintain a safe, secure, clean and sanitary environment.
• Monitor and maintain adequate supplies at the work station.

The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.

Position Requirements

• Good verbal communication skills
• Excellent customer service skills
• Ability to wear Personal Protective Equipment (PPE) for extended periods of time (Based on the current guidelines)
• Ability to work in a variety of inclement weather-related conditions
• Ability to perform job functions up to and including lifting, pushing, pulling, and walking for extended periods of time.
• Willingness to proactively seek out and identify persons in need of assistance.

Hours

Monday- Thursday 730a-4p, Friday 830a-5p

Pay Range

Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience)

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.