Patient Services & Medical Support Specialist

Talentify; Sheridan (WY); On-site; USD 23,000 - 25,000; Full time

Job summary

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration. This role includes reception, phone screening, appointment scheduling, medical records processing, and coordination with external providers.

The ideal candidate will type 50 WPM, have basic medical terminology knowledge, strong customer service, and English proficiency; US citizenship and ability to obtain Public Trust clearance are required.

Qualifications

• High School Diploma, GED, or other equivalent.
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed.

Skills

Customer service

Typing

Basic computer skills

Medical terminology

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Teams

Word

Excel

Job description

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration. This role includes reception, phone screening, appointment scheduling, medical records processing, and coordination with external providers.

The ideal candidate will type 50 WPM, have basic medical terminology knowledge, strong customer service, and English proficiency; US citizenship and ability to obtain Public Trust clearance are required.