Patient Services & Medical Office Administrator

UNC Health Care; Holly Springs (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health Care in Holly Springs, NC is hiring a Medical Administrative Assistant to handle patient check-in/out, billing information, and front-desk duties. You will provide friendly customer service, process insurance verification, and enter demographic and clinical data into the scheduling system.

The role requires a high school diploma or GED, with preferred completion of a medical administrative assistant program and prior medical office experience.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and prior medical office experience.
• Ability to read and interpret documents, write routine reports, and communicate clearly.
• Strong computer and data entry skills for scheduling and billing tasks.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Computer skills

Phone handling

Teamwork

Education

High school diploma or GED

Medical administrative assisting program

Tools

Microsoft Office

Job description

UNC Health Care in Holly Springs, NC is hiring a Medical Administrative Assistant to handle patient check-in/out, billing information, and front-desk duties. You will provide friendly customer service, process insurance verification, and enter demographic and clinical data into the scheduling system.

The role requires a high school diploma or GED, with preferred completion of a medical administrative assistant program and prior medical office experience.