Patient Services Manager 2

Sodexo; New Haven (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

Join a leading healthcare team as a Patient Services Manager, ensuring exceptional dining experiences for patients at Yale New Haven Hospital. Lead a dedicated team, manage operations, and contribute to patient satisfaction in a dynamic environment. Enjoy comprehensive benefits and career growth opportunities with Sodexo.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Minimum 2 years management experience in food or culinary services.
• Experience in managing and motivating front-line teams.

Responsibilities

• Oversee daily patient meal service operations.
• Manage staff scheduling and payroll processing.
• Conduct patient rounding to ensure satisfaction.

Skills

Patient Service

Hospitality

Team Management

Scheduling

Payroll Systems

Digital Meal Service Tools

Education

Associate's Degree

Job description

Role Overview

Join a team that’s making a difference in patient care every day!

Sodexo is seeking a Patient Services Manager 2 to join our team at Yale New Haven Hospital – Saint Raphael Campus in New Haven, CT.

As part of Sodexo’s healthcare team, you’ll play a vital role in delivering exceptional patient experiences through compassionate, efficient, and high-quality food service operations.

Why Sodexo at Yale New Haven Health? You’ll be part of a respected healthcare system known for excellence and innovation. Sodexo offers great career growth opportunities, comprehensive benefits, and the chance to be part of a team that values service, quality, and people.

What You'll Do

Reporting to the Food Operations Manager, you’ll lead and support a team of 30+ union front-line staff, ensuring smooth daily operations of our bedside dining program using the HealthTouch menu software. Your key responsibilities will include:

• Overseeing daily patient meal service operations
• Managing staff scheduling and payroll processing
• Conducting patient rounding to ensure satisfaction and resolve concerns
• Leading teams as the opening or closing manager on a rotating schedule, including some weekends
• Collaborating with fellow Patient Services Managers to deliver seamless service and continuous improvement

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

We’re looking for someone who is:

• Passionate about patient service and hospitality in a healthcare setting
• Experienced in managing and motivating front-line teams
• Comfortable with scheduling, payroll systems, and digital meal service tools
• Hands-on, proactive, and ready to make an immediate impact
• Flexible with a rotating schedule, including weekend coverage

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.