Patient Services Manager 2

Sodexo Group; Lancaster, Mapleton (Lancaster County, ME); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Patient Services Manager to oversee nutrition services at a prominent medical center. In this role, you will ensure compliance with food regulatory standards while enhancing patient satisfaction through quality assurance programs. You will serve as the primary liaison between patients and clinical teams, conducting education classes and managing a dedicated staff. This position offers a chance to make a significant impact in a collaborative environment, where your expertise will be valued and your contributions recognized. Join a team committed to improving the quality of life for the community.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Company Holidays

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• 2 years of management experience in food or culinary services.
• Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.

Responsibilities

• Oversee Diet Office personnel and ensure compliance with nutrition/food regulations.
• Implement performance improvement programs to enhance patient satisfaction.

Skills

Computer Skills with Nutrition Software

Project Management

Regulatory Compliance Knowledge

Management Experience

Customer Service

Professional Communication

Collaboration Skills

Education

Associate's Degree

Tools

Nutrition Software

Job description

Role Overview

Sodexo is seeking a Patient Services Manager 2 for Penn State Health Lancaster Medical Center, located in Lancaster, Pennsylvania. Penn State Health Lancaster Medical Center is a 136-bed, five-story facility, our fifth acute care hospital, is foundational to Penn State Health’s community access strategy designed to ensure that the communities we serve are within 10 minutes of our primary care providers, 20 minutes of our specialty care services, and 30 minutes of a Penn State Health acute care hospital.

As the Patient Service Manager, you will provide oversight to the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between the patient tray line and clinical components of compliance.

What You'll Do

• Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
• Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
• Ensure compliance with Sodexo operating policies and procedures and work to maintain those standards.
• Accountable for the execution of service quality and ensuring customer and client satisfaction.
• Conduct patient rounding.
• Host monthly diet education classes with Nutrition Assistants.
• Be the onsite expert for the patient ordering system.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on specific criteria such as experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent computer skills with experience programming nutrition software required.
• Strong project management experience.
• Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.
• Previous management experience and ability to engage and build strong relationships with client management.
• Ability to manage multiple priorities.
• Professional communication skills.
• Passion for high levels of customer service.
• Strong attention to company policies, standards, and regulations.
• Ability to work in a collaborative environment.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a memorable experience for both customers and employees through food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for who you are; you will be treated fairly and with respect, and your ideas and opinions will be valued. We embrace diversity and inclusion as core values, fostering an environment where all employees are respected and valued. We are committed to providing equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.