Patient Services Manager 1

Sodexo; Hammond (LA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Manager to lead a team at a prominent hospital in Louisiana. This role involves overseeing patient services, ensuring satisfaction, and implementing innovative service programs. Ideal candidates will possess excellent leadership and communication skills, a passion for patient care, and a solid understanding of nutrition. Join a forward-thinking organization that values diversity and offers comprehensive benefits, career growth opportunities, and a commitment to improving the quality of life for all. If you are ready to make a significant impact in healthcare, we encourage you to apply.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Experience overseeing diet offices and managing patient services.
• Strong management skills in a healthcare setting.

Responsibilities

• Evaluate and develop service levels for the Patient Services Program.
• Oversee Sodexo’s Patient Dining Program and ensure food quality.
• Collaborate with interdisciplinary teams to enhance patient experience.

Skills

Leadership Skills

Communication Skills

Customer Service Skills

Knowledge of Nutrition

Management Skills

Education

Associate's Degree

Job description

Role Overview

Grow your career and develop a team that shares your desire to make a difference.

Sodexo is seeking a Patient Services Manager 1 for North Oaks Hospital located in Hammond, Louisiana - New Orleans Region.

North Oaks Health System is a 300-bed facility and one of Louisiana’s largest and most progressive community hospital organizations, strategically based between New Orleans and Baton Rouge.

The Patient Services Manager 1 will report to the Patient Services Manager 2, oversee patient services, bedside ordering, drive patient satisfaction, and implement Sodexo patient service programs. We are seeking a charismatic and organized manager to support a team of 20 frontline staff and ensure client and patient needs are satisfied. Healthtouch experience is a plus!

The preferred candidate should have experience as a working manager in a similar role, with staff training experience and excellent customer service skills with patients and clients.

If you have Patient Services experience in a healthcare setting, we encourage you to apply now!

What You'll Do

• Evaluate and develop service levels for the overall Patient Services Program, aimed at exceeding patient and customer satisfaction.
• Oversee Sodexo’s Patient Dining Program and daily meal rounding, including service recovery.
• Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience.
• Perform tray assessments to ensure food quality, presentation, and tray accuracy.
• Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
• Perform management functions, including direct supervision of hourly associates and employee development.

What We Offer

Compensation is fair and equitable, partially based on education level or relevant experience. Salary offers depend on experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More information is provided to new employees upon hire.

What You Bring

Is this opportunity right for you? We are looking for candidates who have:

• Excellent leadership and communication skills, with the ability to maintain high standards and implement company policies.
• Passion for our patients and customers, ensuring Sodexo CARES behaviors (Compassion, Accountability, Respect, Enthusiasm, and Service) are followed daily.
• Knowledge of nutrition and specialized diets.
• Experience overseeing diet offices.
• Strong management skills, preferably in healthcare.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We aim to improve the quality of life for those we serve and contribute to economic, social, and environmental progress in our communities. We partner with clients to provide food service, catering, facilities management, and other integrated solutions worldwide.

We value you for who you are; you will be treated fairly and with respect, and your ideas and opinions will be heard. We embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, veteran status, or other protected characteristics. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience