Patient Services Liaison, Patient Support & Services

Mwiah; Honolulu (HI); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Career growth opportunities

Job summary

AmerisourceBergen in Honolulu is seeking a Patient Services Liaison to help patients access medications and navigate reimbursement while coordinating with clinics, providers, and payors.

The role emphasizes on-site work, cross-functional collaboration, data-driven updates, and adherence to privacy as part of a high-quality patient experience.

Qualifications

• Bachelor's degree in healthcare administration, public health, business administration, communications, or a related field.
• Less than 2 years of experience in patient support services or a related field.
• Knowledge of patient access and reimbursement processes is a plus.

Responsibilities

• Serve as the primary liaison for patients requiring access and affordability assistance with specialty therapies, coordinating delivery and communication among patients, providers, clinic staff, pharmacies, and payors.
• Provide subject matter expertise in prescription access and processing, troubleshooting coverage, formulary, and workflow issues with clinicians and leadership.
• Act as the accountable contact for prescription access for assigned clinics, managing cases from intake to delivery and ensuring compliant documentation.
• Educate providers and patients on prescription fulfillment processes, delivering high-quality service and issue resolution with urgency.
• Coordinate with internal pharmacy to troubleshoot fulfillment barriers and support on-time starts and refills, track activity, and contribute to KPI reporting.
• Participate in client/clinic meetings with data-driven updates and solutions for operational challenges and workflow optimization.
• Support clinic operations during scheduled hours and extended hours as needed to ensure timely medication access and business plan objectives.
• Work onsite in clinics and hospital campuses, with travel to off-site clinics and remote locations as needed, maintaining productivity and confidentiality.
• Perform other related duties as assigned.

Education

Bachelor's degree in healthcare administration, public health, business administration, communications, or a related field

Job description

## Patient Services Liaison, Patient Support & ServicesPostuler: Honolulu, HI: Temps Plein: Publié aujourd'hui: R2615037Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# Ce que vous ferezThis role performs patient access and reimbursement activities that help reduce coverage, affordability, and administrative barriers across the service journey. Coordinates intake, documentation, and case support processes to enable timely access decisions and consistent service delivery. Facilitates accurate case progression by aligning reimbursement requirements with operational workflows and stakeholder needs. Contributes to process improvement and service quality outcomes by maintaining reliable case information and supporting future-ready access operations.Location: This role will be onsite in Honolulu, HI.**Responsibilities**:1. Serve as the primary liaison for patients requiring access and affordability assistance with specialty prescription therapies by diagnosing and resolving access and affordability barriers. Secure patient assistance resources as applicable; coordinate timely, accurate delivery of medication, and ensure communication among patients, providers, clinic staff, pharmacies, and payors to prevent delays in therapy.2. Provide subject matter expertise in specialty pharmacy prescription access and processing, applying sound judgment to troubleshoot complex coverage, formulary, and workflow issues. Partner with office staff, providers, and leadership to identify root causes, recommend corrective actions, and implement process improvements that strengthen patient access, reduce turnaround time, and increase prescription internalization.3. For assigned clinics, act as the accountable point of contact for prescription access and affordability, proactively managing cases from intake, dispensing, and delivery. Maintain clear, professional communication with stakeholders; anticipate barriers; escalate issues appropriately; and ensure accurate, compliant documentation in the electronic health record, pharmacy dispensing systems, and other designated platforms.4. Provide consultative education to providers, clinic staff, and patients on the value and processes of prescription fulfillment through the client health system pharmacy. Deliver consistently high-quality customer service, including service recovery and issue resolution, while executing assigned tasks with urgency and attention to detail to strengthen patient and provider confidence and satisfaction.5. Collaborate closely with the internal client pharmacy to coordinate prescription fulfillment and delivery, proactively troubleshooting fulfillment barriers and mitigating risks to on time starts and refills. Maintain accurate activity tracking and contribute to KPI reporting and trend analysis to support continuous quality improvement and program performance evaluation.6. Participate in client and clinic meetings by providing data-driven updates, contributing solutions to operational challenges, and as needed, facilitating discussions related to prescription access, workflow optimization, and issue resolution.7. Support clinic operations during scheduled hours and work extended hours as needed to ensure timely medication access and achievement of business plan objectives. Provide reliable backup coverage during planned and unplanned absences of other resources, prioritizing work appropriately and resolving issues to maintain continuity of service for clients and patients.8. Work onsite in clinic including travel to local off-site clinics and throughout the hospital campus as assigned and from an approved remote location based on client needs, maintaining productivity, responsiveness, and confidentiality in all settings. Independently troubleshoot workflow, system, and communication issues to ensure consistent service levels across locations.9. Perform other related duties and responsibilities as assigned.**Education:**Bachelor's degree in healthcare administration, public health, business administration, communications, or a related field, or equivalent experience required. Less than 2 years of experience in patient support services, customer operations, patient relations, care coordination, program management, or a related field required.**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein# ****Salary Range\\*****$52,000 - 81,620\\*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.