Patient Services Liaison

MWI Buying Group; Lodi, Northern (CA, KY); On-site; USD 74,000 - 147,000; Full time

Job summary

Cencora is seeking a Retail Pharmacy Technician for on-site roles in California. The position focuses on navigating high-cost prescription access and infusion therapies, coordinating with clinics, providers, and payers to ensure patients obtain necessary medications.

Candidates should have 1–3 years of retail pharmacy tech experience and active licensure. Strong organization and communication skills are essential for success in this role.

Qualifications

• Retail pharmacy technician experience (1–3 years)
• Active pharmacy technician licensure/certification in the corresponding state
• Strong organization and communication skills

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies and infusion therapies.
• Process prior authorizations and secure patient assistance, routing prescriptions to the appropriate pharmacy.
• Coordinate communication between patients, providers, staff, pharmacy and payers.
• Support the clinic during operating hours and extend hours as needed to ensure patients receive their medications.

Skills

Prior authorizations

Lead tech experience

Microsoft Office (Word/Excel)

Systems literacy

Education

Retail pharmacy technician license/certification

Tools

Pharmacy dispensing software

Electronic health records

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Ce qu’AmerisourceBergen offre

Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.

Temps Plein Salary Range* $73,600 - 147,290 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Échelle salariale .

Affiliated Companies

Affiliated Companies: Affiliated Companies: Value Apothecaries Inc

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Location

On-site role in Lodi and Clearlake, CA

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies & infusion therapies, focused on navigation of prescription related access and affordability barriers.
• Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy.
• Coordinating the communication between patients, providers, staff, pharmacy and payers.
• Provide subject matter expertise in retail pharmacy prescription & infusion therapy access and processing.
• Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.
• For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability.
• Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.
• Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy.
• Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
• Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients.
• Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
• Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
• Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives.
• Provide backup coverage to support clients and patients in the event of absence of other assigned resources.
• Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate.
• Demonstrate the ability to provide a high level of support from both settings.
• Perform other related duties as assigned.

Education

Retail pharmacy technician experience 1-3 years Active pharmacy technician licensure / certification in the corresponding state

Skills and Knowledge

• Experience working with prior authorizations and copay assistance programs
• Lead tech or other leadership experience a plus (not required)
• Proficiency in Microsoft Office particularly Word and Excel
• Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)
• High level of organization and high quality communication skills