Patient Services Liaison, Patient Support & Services

AmerisourceBergen Corporation; Honolulu (HI); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Flexible scheduling

Job summary

Cencora is seeking a Patient Services Liaison in Honolulu, HI to manage patient access and affordability for specialty therapies. You will coordinate intake, documentation, and case progression while ensuring compliant records across EHR and pharmacy systems.

The role requires a Bachelor’s degree in a related field with less than 2 years of patient support experience. Travel to local clinics may be required, with strong emphasis on communication and process improvement.

Qualifications

• Bachelor's degree in healthcare administration, public health, business administration, communications, or related field, or equivalent experience required.
• Less than 2 years of experience in patient support services, customer operations, patient relations, care coordination, program management, or related field required.

Responsibilities

• Serve as primary liaison for patients needing access and affordability assistance with specialty therapies, coordinating timely delivery and communication among patients, providers, staff, pharmacies, and payors.
• Provide expertise in specialty pharmacy access and processing, troubleshooting coverage and formulary issues and driving process improvements.
• Act as point of contact for assigned clinics, managing cases from intake to delivery with clear, compliant documentation.
• Deliver education to providers and patients on prescription fulfillment and maintain high-quality customer service.
• Collaborate with internal client pharmacy to coordinate fulfillment and mitigate risks to on-time starts and refills.
• Participate in meetings with data-driven updates and problem-solving on workflow optimization.
• Support clinic operations during scheduled hours and as needed, providing backup coverage.
• Travel to local clinics and hospital campus as assigned, troubleshooting and maintaining service levels.
• Perform other related duties as assigned.

Skills

Patient access

Reimbursement knowledge

Communication

Healthcare coordination

Education

Bachelor's degree in healthcare administration or related field

Less than 2 years in patient support services

Tools

Electronic Health Records

Pharmacy workflow

Job description

## Patient Services Liaison, Patient Support & ServicesApply: Honolulu, HI: Full time: Posted Today: R2615037Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role performs patient access and reimbursement activities that help reduce coverage, affordability, and administrative barriers across the service journey. Coordinates intake, documentation, and case support processes to enable timely access decisions and consistent service delivery. Facilitates accurate case progression by aligning reimbursement requirements with operational workflows and stakeholder needs. Contributes to process improvement and service quality outcomes by maintaining reliable case information and supporting future-ready access operations.Location: This role will be onsite in Honolulu, HI.**Responsibilities**:1. Serve as the primary liaison for patients requiring access and affordability assistance with specialty prescription therapies by diagnosing and resolving access and affordability barriers. Secure patient assistance resources as applicable; coordinate timely, accurate delivery of medication, and ensure communication among patients, providers, clinic staff, pharmacies, and payors to prevent delays in therapy.2. Provide subject matter expertise in specialty pharmacy prescription access and processing, applying sound judgment to troubleshoot complex coverage, formulary, and workflow issues. Partner with office staff, providers, and leadership to identify root causes, recommend corrective actions, and implement process improvements that strengthen patient access, reduce turnaround time, and increase prescription internalization.3. For assigned clinics, act as the accountable point of contact for prescription access and affordability, proactively managing cases from intake, dispensing, and delivery. Maintain clear, professional communication with stakeholders; anticipate barriers; escalate issues appropriately; and ensure accurate, compliant documentation in the electronic health record, pharmacy dispensing systems, and other designated platforms.4. Provide consultative education to providers, clinic staff, and patients on the value and processes of prescription fulfillment through the client health system pharmacy. Deliver consistently high-quality customer service, including service recovery and issue resolution, while executing assigned tasks with urgency and attention to detail to strengthen patient and provider confidence and satisfaction.5. Collaborate closely with the internal client pharmacy to coordinate prescription fulfillment and delivery, proactively troubleshooting fulfillment barriers and mitigating risks to on time starts and refills. Maintain accurate activity tracking and contribute to KPI reporting and trend analysis to support continuous quality improvement and program performance evaluation.6. Participate in client and clinic meetings by providing data-driven updates, contributing solutions to operational challenges, and as needed, facilitating discussions related to prescription access, workflow optimization, and issue resolution.7. Support clinic operations during scheduled hours and work extended hours as needed to ensure timely medication access and achievement of business plan objectives. Provide reliable backup coverage during planned and unplanned absences of other resources, prioritizing work appropriately and resolving issues to maintain continuity of service for clients and patients.8. Work onsite in clinic including travel to local off-site clinics and throughout the hospital campus as assigned and from an approved remote location based on client needs, maintaining productivity, responsiveness, and confidentiality in all settings. Independently troubleshoot workflow, system, and communication issues to ensure consistent service levels across locations.9. Perform other related duties and responsibilities as assigned.**Education:**Bachelor's degree in healthcare administration, public health, business administration, communications, or a related field, or equivalent experience required. Less than 2 years of experience in patient support services, customer operations, patient relations, care coordination, program management, or a related field required.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencoraFull time# ****Salary Range\\*****$52,000 - 81,620\\*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.