Director, Ambulatory Infusion Pharmacy

MWI Buying Group; Maywood (IL); Hybrid; USD 111,000 - 221,000; Full time

Benefits offered by this job

Comprehensive benefits

Global company culture

Job summary

Cencora seeks a Director, Ambulatory Infusion Pharmacy to oversee ambulatory and home infusion services in Illinois. The role drives strategic, operational, financial, and clinical leadership across markets to ensure safe and patient-centered care.

You will lead referrals, workflow redesign, staffing, and regulatory compliance, partnering with executives to scale infusion programs and optimize performance. This is a full-time onsite role with strong growth opportunities.

Qualifications

• Doctor of Pharmacy degree (PharmD) from ACPE-accredited school.
• Active, unrestricted Illinois pharmacist license in good standing.
• Minimum 5 years of progressive leadership in ambulatory/home infusion.
• Experience in infusion services operations, workflow optimization, and policy development.
• Knowledge of infusion reimbursement, referral management, and compliance requirements.

Responsibilities

• Direct ambulatory and alternate-site infusion pharmacy operations.
• Lead strategic initiatives to improve patient access, referral capture, and program performance.
• Develop scalable operating models and workflows for expansion.
• Oversee staffing, scheduling, hours, and patient access processes.
• Ensure compliance with state/federal pharmacy laws and accreditation standards.

Skills

Pharmacy leadership

Infusion operations

Regulatory compliance

Data analysis

Stakeholder engagement

Education

PharmD

Residency (PGY1/PGY2)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Ce que vous ferez

The Director, Ambulatory Infusion Pharmacy is responsible for the strategic, operational, financial, and clinical oversight of ambulatory and alternate site infusion pharmacy services. This role provides market-level leadership for infusion pharmacy operations across ambulatory infusion and home infusion settings, supports service line growth and expansion, and ensures safe, compliant, efficient, and patient-centered care delivery. The Director leads initiatives related to referral capture, infusion access, service optimization, provider engagement, workflow redesign, staffing, quality, and regulatory compliance. This position also supports the design and implementation of centralized referral hub capabilities, performance improvement efforts, and scalable operating models for current and future infusion markets.

Location:

This role is fulltime and onsite in or near Maywood, IL.

Responsibilities:

Direct ambulatory and alternate site infusion pharmacy operations across assigned market(s) and locations. Support optimization and expansion of infusion services in ambulatory and home infusion settings. Lead strategic initiatives to improve patient access, referral conversion, internal capture, and overall infusion program performance. Develop scalable operational models and workflows that may be deployed across additional markets as systems and processes allow. Partner with executive and operational leadership to align infusion pharmacy services with organizational strategic, financial, and clinical goals. Oversee performance of alternate site infusion services within assigned market(s). Provide oversight of operational workflows, staffing models, scheduling practices, hours of operation, patient acceptance criteria, and patient access processes. Identify operational bottlenecks limiting patient access, throughput, or volume growth and implement solutions to improve performance. Support implementation of approved optimization initiatives and workflow redesign efforts. Contribute to operational readiness for new infusion sites, service expansion, and alternate site of care strategies. Provide oversight and guidance related to purchasing, inventory management, and pharmacy operational infrastructure. Engage physicians, clinics, specialty providers, and internal stakeholders to support referral growth and increased utilization of infusion services. Support initiatives to reduce infusion leakage and improve internal capture of appropriate therapies. Evaluate provider engagement, referral patterns, ease of ordering, and site-of-care opportunities. Identify barriers limiting provider adoption and recommend strategies to improve referral generation and conversion. Assist with development and monitoring of key performance indicators related to operational, financial, and clinical performance. Analyze performance data, referral trends, access metrics, and workflow outcomes to identify improvement opportunities. Provide recommendations for corrective actions, performance improvement, and service optimization. Support financial stewardship through labor optimization, efficient workflow design, improved reimbursement processes, and reduced leakage. Assist with development, refinement, implementation, and adherence to applicable policies, procedures, and clinical protocols. Support compliance with state and federal pharmacy laws, accreditation requirements, payer requirements, and organizational standards. Maintain readiness for audits, inspections, and accreditation reviews. Support safe medication-use practices, sterile compounding oversight as applicable, and quality assurance activities within infusion pharmacy services. Promote compliance with all operational, clinical, and documentation standards relevant to ambulatory and home infusion pharmacy practice. Provide leadership, direction, and support to pharmacists, technicians, navigators, and other infusion support personnel, as applicable. Operate under the direction of the designated executive sponsor and/or pharmacy leadership. Provide routine updates, communications, and performance feedback to leadership and key stakeholders. Serve as a liaison among pharmacy, patient, provider, clinic, and operational teams in support of infusion service performance. Support onboarding, coaching, training, and development of staff involved in infusion operations and referral support functions. Collaborate with nursing, finance, facilities, supply chain, IT, revenue cycle, compliance, and provider leadership to advance program goals. Support planning and implementation of new alternate site infusion centers, including workflow design and operational setup. Participate in interviews and selection processes for key infusion pharmacy personnel, including pharmacists and pharmacy technicians, as needed. Support development and maintenance of patient and employee communication plans and marketing strategies related to infusion services. Contribute to the development of clinical protocols and operational standards for existing and new infused therapies. Assist with establishing monitoring frameworks for ongoing performance evaluation and continuous improvement. Partner with on-site navigators to support site-of-care strategy across mutually agreed locations, including home infusion fulfillment through on-site home infusion pharmacy operations. Ensure navigator workflows support identification and coordination of infusion orders and designated prescriptions written by authorized providers. Oversee or support onboarding and training expectations for navigator functions relevant to infusion strategy success, including marketing, prior authorization, and electronic medical record documentation. Support documentation standards for required information in the electronic medical record as defined by organizational requirements. Promote liaison coordination among pharmacy, patient, and provider throughout the course of therapy for supportive functions and communication regarding infusion orders and prescriptions. Perform other related duties as assigned.

Education:

Doctor of Pharmacy (PharmD) degree from an ACPE-accredited school of pharmacy. Active, unrestricted Illinois pharmacist license in good standing. Minimum of 5 years of progressive pharmacy leadership experience in ambulatory infusion, home infusion, specialty infusion, oncology infusion, or related pharmacy operations. Demonstrated experience in infusion services operations, workflow optimization, staff leadership, and cross-functional collaboration. Knowledge of infusion reimbursement processes, patient access workflows, referral management, and pharmacy compliance requirements. Experience developing or implementing policies, procedures, operational workflows, and quality initiatives.

Preferred Qualifications:

PGY1 and/or PGY2 residency training. Board certification such as BCPS, BCOP, or other relevant specialty certification. Experience with multi-site infusion operations or alternate site of care strategy. Experience with centralized referral management, prior authorization workflows, and revenue cycle improvement. Experience supporting new site implementation, infusion centre expansion, or service line growth initiatives. Familiarity with 340B, GPO, wholesale acquisition cost considerations, and pharmacy entity structuring. Experience with EMR workflows, pharmacy systems, and technology-enabled process improvement. Knowledge and Skills: Strong knowledge of ambulatory infusion and alternate site pharmacy operations Knowledge of state and federal pharmacy regulations and accreditation standards Understanding of prior authorization, referral capture, denial management, and reimbursement workflows Strong leadership, coaching, and team development skills Ability to analyze data and translate findings into operational improvements Strong project management and organizational skills Excellent written, verbal, and interpersonal communication skills Ability to work effectively across complex, matrixed healthcare environments Strong problem-solving and decision-making skills Ability to manage multiple priorities and drive results in a fast-paced setting.

Ce qu’AmerisourceBergen offre

Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires. Temps Plein Salary Range* $110,500 - 220,990 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Échelle salariale .

Affiliated Companies:

Centaur Services Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.