Patient Services Liaison - Mobile Vet Clinics

Aspcapro; New York (NY); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Flexible time off

Healthcare coverage

Retirement plan

Professional development

Job summary

The Patient Liaison schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.

This role is based at ASPCA Spay/Neuter Mobile Clinics across New York City with occasional reporting to other ASPCA locations as needed.

Qualifications

• High school diploma or GED required.
• Experience in a social service setting preferred.
• Experience in community services, customer service, community organizing, advocacy or related fields preferred.
• Must have a valid driver's license in the state of hire and pass a motor vehicle history check.

Responsibilities

• Work as part of a team to create a consistently excellent, welcoming client experience.
• Greet clients, answer questions, schedule appointments and assist with patient intake.
• Maintain a clean, stocked and organized lobby.
• Manage client check-in to ensure smooth morning intake process.
• Accurately and efficiently enter client and patient information into database.
• Provide and/or coordinate interpretation and translation as needed and support client’s understanding of medical options.

Skills

Customer service

Data entry

Communication

Cash handling

Bilingual Spanish

Education

High school diploma or GED

Tools

Database software

Job description

The Patient Liaison schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.

This role is based at ASPCA Spay/Neuter Mobile Clinics across New York City with occasional reporting to other ASPCA locations as needed.