Patient Services Lead - Travel & Training Support

PathGroup; Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

PathGroup is seeking a Patient Service Team Leader to oversee daily operations of Patient Service Centers and In-office Patient Services Technicians. The role ensures a safe, professional environment and provides administrative and training support to supervisors, serving as the backup during absences.

Primary duties include traveling to client locations on short notice, implementing SOPs, coordinating PSC/IOPST activities, and coaching phlebotomists.

Qualifications

• Ability to travel to client locations within region on short notice.
• Experience assisting with SOP implementation for patient services.
• Experience training and evaluating staff performance.
• Strong attention to detail and accuracy in documentation.
• Familiarity with phlebotomy or patient services operations is a plus.

Responsibilities

• Travel to client locations within a designated region on short notice.
• Assist supervisors with SOP implementation for patient services.
• Back up for the Patient Services Supervisor during absences.
• Coordinate work of PSCs and IOPSTs to maintain production and service levels.
• Provide training and coaching for phlebotomists and assist with performance evaluations.
• Conduct site visits and participate in QA audits.
• Greet customers courteously and maintain professional service.
• Ensure accurate collection and timely processing of specimens.

Skills

Travel readiness

SOP implementation support

Staff training

Attention to detail

Customer service

Job description

PathGroup is seeking a Patient Service Team Leader to oversee daily operations of Patient Service Centers and In-office Patient Services Technicians. The role ensures a safe, professional environment and provides administrative and training support to supervisors, serving as the backup during absences.

Primary duties include traveling to client locations on short notice, implementing SOPs, coordinating PSC/IOPST activities, and coaching phlebotomists.