Patient Services Lead - Tech-Driven Lab

MEP Health; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

MEP Health in Phoenix, AZ leads a technology-driven lab environment dedicated to exceptional patient support. The Supervisor, Patient Services will oversee daily operations, staffing, and workflow, ensuring accurate, timely, and compassionate service.

You will collaborate with IT and clinical teams to leverage software tools and enhance service delivery. You'll monitor performance metrics, identify improvement areas, and implement growth strategies while mentoring staff to maintain a positive

Qualifications

• Proven leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Experience in clinical or laboratory settings preferred.
• Proficiency with healthcare software tools.
• Ability to analyze performance data and drive improvements.

Responsibilities

• Lead a high-performing team delivering exceptional patient support in a technology-driven lab environment.
• Oversee daily operations, staffing, and workflow management to ensure accurate, timely, and compassionate service.
• Collaborate with IT and clinical teams to utilize innovative software tools and enhance service delivery.
• Monitor performance metrics to identify areas for improvement and implement strategies for continuous growth.
• Mentor staff to foster professional development and maintain a positive team environment.
• Contribute to shaping the patient experience and maintaining high standards of service quality.

Skills

Leadership

Team management

Communication

Clinical lab experience

Data analysis

Tools

Healthcare software tools

Job description

MEP Health in Phoenix, AZ leads a technology-driven lab environment dedicated to exceptional patient support. The Supervisor, Patient Services will oversee daily operations, staffing, and workflow, ensuring accurate, timely, and compassionate service.

You will collaborate with IT and clinical teams to leverage software tools and enhance service delivery. You'll monitor performance metrics, identify improvement areas, and implement growth strategies while mentoring staff to maintain a positive