Patient Services Supervisor – Healthcare

Nysurgeon; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Sonora Quest Laboratories seeks a Supervisor, Patient Services to lead a high-performing team in a technology-driven lab environment. On-site role overseeing daily operations, staffing, workflows, and patient service outcomes.

You will collaborate with IT and clinical teams to optimize electronic health record workflows and monitor performance metrics. You will coach staff, ensure compliant and compassionate service, and drive continuous improvement within a collaborative, forward-thinking

Qualifications

• Experience supervising patient services operations.
• Ability to coach staff and manage schedules.
• Experience with data metrics and reporting.
• Experience with healthcare IT and EHR systems.
• Knowledge of healthcare privacy and regulatory requirements.

Responsibilities

• Supervise daily patient services operations to ensure high-quality service and efficiency.
• Lead, coach, and schedule patient services staff, providing ongoing performance feedback.
• Monitor service metrics, resolve escalated patient issues, and improve satisfaction.
• Collaborate with IT and lab teams to integrate and optimize technology-driven workflows.
• Ensure compliance with healthcare, privacy, and organizational policies.
• Use data and reporting tools to track performance and recommend process improvements.
• Support onboarding and training of new team members on systems and procedures.
• Contribute to cross-functional projects to enhance patient service delivery.

Skills

Team leadership

Staff coaching

Data analysis

Conflict resolution

Patient service excellence

Education

Certified Medical Assistant (CMA)

Certified Phlebotomy Technician (CPT)

CPR/BLS certification

Tools

Electronic health records (EHR) systems

Job description

Sonora Quest Laboratories seeks a Supervisor, Patient Services to lead a high-performing team delivering exceptional patient support in a technology-driven lab environment. In this on-site role, you will oversee daily operations, staffing, and workflows, ensuring accurate, timely, and compassionate service. You’ll collaborate with IT and clinical teams to leverage innovative software tools, monitor performance metrics, and drive continuous improvement. This position offers the chance to mentor staff, shape patient experience, and grow your career within a collaborative, forward-thinking organization.

• Supervise daily patient services operations to ensure high-quality service and efficiency


• Lead, coach, and schedule patient services staff, providing ongoing performance feedback


• Monitor service metrics, resolve escalated patient issues, and improve satisfaction


• Collaborate with IT and lab teams to integrate and optimize technology-driven workflows


• Ensure compliance with healthcare, privacy, and organizational policies


• Use data and reporting tools to track performance and recommend process improvements


• Support onboarding and training of new team members on systems and procedures


• Contribute to cross-functional projects to enhance patient service delivery


• Patient services management


• Healthcare operations


• Team leadership and coaching


• Customer service in healthcare setting


• Workflow optimization


• Healthcare regulatory compliance


• Electronic health/medical record systems


• Data analysis and reporting


• Conflict resolution and de-escalation


• Staff scheduling and resource planning


• Certified Medical Assistant (CMA) – preferred


• Certified Phlebotomy Technician (CPT) – preferred


• CPR/BLS certification – preferred


• Healthcare customer service or patient access certification – a plus