Patient Services Lead & Clinical Operations Coach

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 50,786 - 87,503; Full time

Job summary

Kennedy Krieger Institute in Baltimore, MD seeks a Supervisor, Patient Services to oversee Clinical Assistant performance and ensure adherence to care protocols. This role involves staff training, problem-solving, and providing leadership to enhance patient support.

Ideal candidates will have a Bachelor's degree in a relevant field, RBT coursework completion, and a minimum of one year’s experience with treatment programs for individuals with developmental disabilities. The position also offers a salary range between $50,786.11 and $87,503.31 per year.

Qualifications

• Completion of Registered Behavior Technician (RBT) coursework is required.
• Must maintain CPR certification within 90 days of hire.
• Up-to-date status in Behavior Management training required.

Responsibilities

• Provide unit coverage ensuring leadership presence and guidance.
• Conduct regular meetings with staff for resource support and development.
• Train and evaluate staff for high-quality patient services.
• Resolve staff concerns and consult with managerial support as required.

Skills

Leadership

Behavior Management

Team Collaboration

Patient Care

Education

Bachelor’s degree in psychology, special education, or allied discipline

Master’s degree

Job description

Kennedy Krieger Institute in Baltimore, MD seeks a Supervisor, Patient Services to oversee Clinical Assistant performance and ensure adherence to care protocols. This role involves staff training, problem-solving, and providing leadership to enhance patient support.

Ideal candidates will have a Bachelor's degree in a relevant field, RBT coursework completion, and a minimum of one year’s experience with treatment programs for individuals with developmental disabilities. The position also offers a salary range between $50,786.11 and $87,503.31 per year.