Patient Services & Intake Coordinator

EVERSANA; Mason (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

EVERSANA in Mason, OH is seeking a Patient Services Coordinator to be the first point of contact for patient programs. You will handle telephonic inquiries, triage documentation, and initiate patient setup, while supporting care teams as needed.

Responsibilities include managing faxes, routing calls, data entry for new patients, preparing packets, and performing clerical tasks. The role emphasizes confidentiality, strong communication, and adaptability in a fast paced office environment.

Qualifications

• High School Diploma or GED and 1 year experience
• Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
• Strong communication, problem solving, and customer service skills
• Ability to adapt and successfully handle unexpected situations
• Ability to obtain registration Missouri Pharmacy Technician registration

Responsibilities

• First point of contact to triage inbound phone calls
• Complete data entry tasks; enter and set up new patients in database
• Compile new patient packets and mail out in a timely manner
• Complete clerical duties including but not limited to photocopying, faxing, mailing and filing
• Special project support as necessary
• Assign follow ups to the appropriate team members
• Acts as a backup to the receptionist

Skills

Strong communication

Customer service

Problem solving

Adaptability

Education

High School Diploma or GED

1 year experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

EVERSANA in Mason, OH is seeking a Patient Services Coordinator to be the first point of contact for patient programs. You will handle telephonic inquiries, triage documentation, and initiate patient setup, while supporting care teams as needed.

Responsibilities include managing faxes, routing calls, data entry for new patients, preparing packets, and performing clerical tasks. The role emphasizes confidentiality, strong communication, and adaptability in a fast paced office environment.