Patient Intake & Services Coordinator

Sky Mavis; Mason (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

EVERSANA in the life sciences sector seeks a Patient Services Coordinator who serves as the first line of contact for patient programs. They provide an exceptional patient experience through telephonic service, triage documentation, and initiate patient setup, acting as secondary support for care teams.

The role requires completing data entry, handling calls, maintaining HIPAA compliance, and supporting the care teams with administrative duties and special projects as needed.

Qualifications

• High School Diploma or GED and 1 year experience.
• Experience with computer based applications (e.g. Microsoft Word, Excel and PowerPoint).
• Strong communication, problem solving, and customer service skills.
• Ability to obtain Missouri Pharmacy Technician registration.

Responsibilities

• Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member
• Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation
• Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures.
• All other duties as assigned

Skills

Administrative experience

Strong communication

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

EVERSANA in the life sciences sector seeks a Patient Services Coordinator who serves as the first line of contact for patient programs. They provide an exceptional patient experience through telephonic service, triage documentation, and initiate patient setup, acting as secondary support for care teams.

The role requires completing data entry, handling calls, maintaining HIPAA compliance, and supporting the care teams with administrative duties and special projects as needed.