Patient Services Coordinator

EVERSANA; Mason (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

EVERSANA in Mason, OH is seeking a Patient Services Coordinator to be the first point of contact for patient programs. You will handle telephonic inquiries, triage documentation, and initiate patient setup, while supporting care teams as needed.

Responsibilities include managing faxes, routing calls, data entry for new patients, preparing packets, and performing clerical tasks. The role emphasizes confidentiality, strong communication, and adaptability in a fast paced office environment.

Qualifications

• High School Diploma or GED and 1 year experience
• Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
• Strong communication, problem solving, and customer service skills
• Ability to adapt and successfully handle unexpected situations
• Ability to obtain registration Missouri Pharmacy Technician registration

Responsibilities

• First point of contact to triage inbound phone calls
• Complete data entry tasks; enter and set up new patients in database
• Compile new patient packets and mail out in a timely manner
• Complete clerical duties including but not limited to photocopying, faxing, mailing and filing
• Special project support as necessary
• Assign follow ups to the appropriate team members
• Acts as a backup to the receptionist

Skills

Strong communication

Customer service

Problem solving

Adaptability

Education

High School Diploma or GED

1 year experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Description

THE POSITION

The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member
• Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation
• Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures.
• All other duties as assigned

QUALIFICATIONS

Qualifications

EXPECTATIONS OF THE JOB

• First point of contact to triage inbound phone calls
• Complete data entry tasks; enter and set up new patients in database
• Compile new patient packets and mail out in a timely manner
• Complete clerical duties including but not limited to photocopying, faxing, mailing and filing
• Special project support as necessary
• Assign follow ups to the appropriate team members
• Acts as a backup to the receptionist

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED and 1 year experience
• Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
• Strong communication, problem solving, and customer service skills
• Ability to adapt and successfully handle unexpected situations
• Ability to obtain registration Missouri Pharmacy Technician registration

PREFERRED QUALIFICATIONS

• Customer Service, phone and clerical experience

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grab; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically. This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

ADDITIONAL INFORMATION

OUR CULTURAL BELIEFS

Patient Minded I act with the patient's best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].