Patient Services Coordinator

EVERSANA; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

EVERSANA in the United States is seeking a Patient Services Coordinator to be the first line of contact for patient programs, providing an exceptional telephonic experience and triaging documentation.

You will support care teams, manage faxes, handle calls, and maintain PHI confidentiality, contributing to accurate patient setup and efficient data entry across the database.

Qualifications

• High school diploma or GED and 1 year of experience.
• Experience using Microsoft Word, Excel and PowerPoint.
• Strong communication, problem solving, and customer service skills.
• Ability to adapt and handle unexpected situations.
• Ability to obtain Missouri Pharmacy Technician registration.

Responsibilities

• Manage all faxes including uploading to patient database and routing to the correct care team.
• Place outgoing and receive inbound calls and route appropriately; resolve patient issues when possible.
• Maintain confidentiality and integrity of protected health information; follow HIPPA policies.
• All other duties as assigned.
• Assign follow ups to appropriate team members.

Skills

Communication skills

Problem solving

Customer service

Adaptability

Education

High School Diploma or GED

Missouri Pharmacy Technician registration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us.

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION

The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member
• Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation
• Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures.
• All other duties as assigned

EXPECTATIONS OF THE JOB

• First point of contact to triage inbound phone calls
• Complete data entry tasks; enter and set up new patients in database
• Compile new patient packets and mail out in a timely manner
• Complete clerical duties including but not limited to photocopying, faxing, mailing andfiling
• Special project support as necessary
• Assign follow ups to the appropriate team members
• Acts as a backup to the receptionist

The above list reflects the general details necessary to describe the expectations of the positionand shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skilland/or abilities required.

• High School Diploma or GED and 1 year experience
• Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
• Strong communication, problem solving, and customer service skills
• Ability to adapt and successfully handle unexpected situations
• Ability to obtain registration Missouri Pharmacy Technician registration

PREFERRED QUALIFICATIONS

• Customer Service, phone and clerical experience

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described hereare representative of those an individual encounters while performing the essential functions ofthis position.

This is a largely sedentary role. While performing the essential functions of this job the employeeis regularly required to stand and/or sit for long period of time (up to 90%). Additionally theyare regularly required to talk or hear, type and engage in repetitive motion, reach and grab;occasionally required to lift and/or move up to 25 pounds. The employee is intermittently requiredto stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision, depth perception and ability toadjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally andwritten; concentrate on tasks; and remember and observe details. The employee must frequentlyadjust to changes; handle stress and emotions; and think analytically. This job operates in a professional office environment. This role routinely uses standard officeequipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always InnovateI am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it representsthe low and high end of the salary range for this position and is not applicable to locations outside of theU.S. Compensation will bedeterminedbased on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right tomodifythis base salary rangeand benefitsat any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

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