Patient Services Information Associate (Day Shift)

AdventHealth; Kansas; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Plan

Parental Leave (4 weeks)

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is seeking a friendly, patient-focused front desk/office associate for the Shawnee Mission facility in Kansas. This full-time Day shift role welcomes visitors, assists patients, and coordinates with nurses, physicians and staff to deliver smooth service.

The position requires strong communication, computer skills and the ability to multitask in a busy healthcare environment. High school diploma preferred; related experience is a plus.

Qualifications

• Preferred high school diploma or equivalent.
• 1+ year of position-related experience preferred.

Responsibilities

• Welcomes visitors by greeting them in person or by telephone.
• Assists patients by responding to requests and obtaining needed services from nurses, physicians, and other team members.
• Provides information by answering inquiries, relaying calls, providing directions, and referring inquiries to nursing and physician staff.
• Listens attentively and provides information in a respectful manner to ensure understanding.
• Contributes to the team effort by accomplishing responsibilities as needed.
• Maintains department operations by following policies and procedures and reporting needed changes.
• Monitors stock to determine inventory levels, anticipates needed supplies, places and expedites supply orders, and verifies receipt of supplies.
• Keeps department equipment operational by following manufacturer’s instructions and established procedures, notifying appropriate departments when repairs are needed.
• Operates office equipment such as computers, fax machines, phone systems, copy machines, scanners, and label printers with skill and efficiency.
• Communicates clearly and effectively to customers and members of the healthcare team.
• Other duties as assigned.

Education

High School Grad or Equiv (Preferred)

Job description

AdventHealth is seeking a friendly, patient-focused front desk/office associate for the Shawnee Mission facility in Kansas. This full-time Day shift role welcomes visitors, assists patients, and coordinates with nurses, physicians and staff to deliver smooth service.

The position requires strong communication, computer skills and the ability to multitask in a busy healthcare environment. High school diploma preferred; related experience is a plus.