Patient Services Team Lead

FamilyCare; Charleston (WV); Hybrid; USD 42,000 - 56,000; Full time

Job summary

FamilyCare in Charleston, WV is seeking a Working Practice Team Lead/Front Office Supervisor for our Patrick Street location. This full-time clerical role involves supervising front office staff, coordinating daily schedules, handling deposits, and ensuring smooth patient flow.

You will support the Practice Manager and play a key part in daily operations. The position requires a high school diploma or equivalent, excellent verbal and written communication, and proficiency with computer systems.

Qualifications

• High school graduate or equivalent.
• Excellent verbal and written skills are required for this job.
• The employee must have the ability to operate computer systems.
• The employee must be friendly and personable.

Responsibilities

• Supervise front office clerical staff and assist the practice manager as needed.
• Schedule daily staffing, including Saturday rotations, when applicable.
• Receive PTO/leave requests and oversee coverage.
• Submit supply orders to Practice Manager.
• Maintain off site storage of patient charts, as assigned.
• Assist Practice Manager with maintaining monthly provider schedules and office equipment.
• Lead huddles with Clinical Team Lead and participate in group meetings.
• Manage daily patient flow and check-out processes, including insurance verification and co-pays.

Skills

Verbal communication

Written communication

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Athena

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Charleston, WV, US

8 days ago Requisition ID: 1953

We are looking for a Working Practice Team Lead/Front Office Supervisor for our Patrick Street Location

Physical Requirements:

The employee is regularly required to talk and hear. The employee is regularly required to sit, stand, and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must occasionally bend and stoop. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Qualifications:

High school graduate or equivalent. Excellent verbal and written skills are required for this job. The employee must have the ability to operate computer systems. The employee must be friendly and personable.

Basic Function:

The employee is responsible for supervising the performance of front office clerical staff and assisting the practice manager as needed.

Duties and Responsibilities (may vary per site):

• Complete orientation checklist with new hires.
• Schedule daily staffing, including Saturday rotations, when applicable.
• Receive PTO/leave requests and oversee coverage.
• Submit supply orders to Practice Manager.
• Maintain off site storage of patient charts, as assigned.
• Assist Practice Manager with:
  • Maintaining monthly provider schedules
  • Maintenance of office equipment
• Supports Clinical Team Lead, if needed.
• Participates in group meetings.
• Shares responsibility of keeping work area, waiting room, and patient bathroom tidy.
• Lead huddles with Clinical Team Lead.
• Prepare and make bank deposits.
• Monitor and manage patient flow constantly, including inboxes.
• Responsible for petty cash, receipts, and distribution of funds.
• Assist Practice Manager with parking vouchers, if applicable.
• Void any payment errors in Athena.
• Has accessibility to shred bins.
• Receives supplies and forward invoices to Practice Manager
• Reports daily numbers and manage daily close.
• Schedule appointments, including entering and updating of patient data in the computer system and informing patient of preparation needed for the visit.
• Assist patients at check-out and monitor check-in process as it happens, ensuring insurance information is accurate and co-pay and past due balances collected.
• Manage daily schedule in Athena. Help as needed.