Patient Services Front Desk Specialist

Silver Pine Medical Group; Sterling Heights (MI); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Silver Pine Medical Group is seeking a Front Desk Receptionist to perform day-to-day administrative tasks, greet patients, and handle incoming calls in a courteous, professional manner. The role involves routing visitors, managing waiting areas, and assisting clinical staff with patient flow.

The ideal candidate will have at least one year of customer service experience, familiarity with medical terminology, and proficiency in MS Office and practice management software.

Formación

• High School Diploma or Equivalent required.
• At least 1 year of customer service experience, preferably in a medical office.
• Knowledge of medical terminology preferred.

Responsabilidades

• Greet patients/visitors in a hospitable manner and direct to the appropriate person or department.
• Answer calls promptly and professionally; route calls or offer voicemail/paging as needed.
• Explain financial requirements to patients and collect copays when required.
• Maintain reception/patient waiting areas and organize office files.
• Uphold confidentiality and safety policies; assist with patient flow and delays.

Conocimientos

Administrative policies

Claims processing

Medical terminology

Verbal & written communication

Phone system

Typing 40 WPM

Calm under pressure

Problem solving

Practice management software

MS Office (Word, Excel)

Educación

High School Diploma or Equivalent

Herramientas

Practice management software

Microsoft Office

Descripción del empleo

Silver Pine Medical Group is seeking a Front Desk Receptionist to perform day-to-day administrative tasks, greet patients, and handle incoming calls in a courteous, professional manner. The role involves routing visitors, managing waiting areas, and assisting clinical staff with patient flow.

The ideal candidate will have at least one year of customer service experience, familiarity with medical terminology, and proficiency in MS Office and practice management software.