Patient Services Front Desk Specialist

northstardiagnosticimaging; Prosper (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

PTO per Hour Worked

Job summary

northstardiagnosticimaging in Prosper, TX is seeking a front desk receptionist to greet patients, answer phones, schedule appointments, and maintain accurate records. This role requires patient-centered service and collaboration with referring physicians.

You will process payments, manage registrations, protect confidentiality, and help keep the reception area organized and efficient. Working hours are 8am–5pm, Monday through Friday, at $18 per hour.

Qualifications

• Multi-tasking, flexibility, and strong telephone skills required.
• Customer service experience and organizational skills essential.
• Attention to detail and scheduling proficiency are important.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

northstardiagnosticimaging in Prosper, TX is seeking a front desk receptionist to greet patients, answer phones, schedule appointments, and maintain accurate records. This role requires patient-centered service and collaboration with referring physicians.

You will process payments, manage registrations, protect confidentiality, and help keep the reception area organized and efficient. Working hours are 8am–5pm, Monday through Friday, at $18 per hour.