Patient Services Front Desk Specialist

Capital Health (US); Pennington (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Job summary

Capital Health Medical Group in Pennington, NJ is seeking a friendly receptionist to handle multi-line phone systems, patient check-ins, and scheduling. You will verify demographics and insurance information, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role requires excellent communication, basic Microsoft Office skills, and familiarity with medical terminology. This full-time position offers comprehensive benefits and a stable work environment in a

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments using established guidelines.
• Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts.
• Greets patients and visitors in a professional and welcoming manner; informs on privacy policies.
• Performs registration to ensure demographic and insurance information is accurate and complete.
• Collects co-payments and balances at check-in; estimates balances at check-out.
• Refers patients to staff regarding past due balances or questions.
• Reviews and complies with Patient Account Notes and Appointment Notes; manages worklists.
• Confirms charges and submits claims for real-time adjudication; processes day-end duties.
• Schedules follow-up appointments and manages related worklists.

Skills

Excellent communication

Interpersonal skills

Microsoft Office basics

Excel familiarity

Medical terminology familiarity

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health Medical Group in Pennington, NJ is seeking a friendly receptionist to handle multi-line phone systems, patient check-ins, and scheduling. You will verify demographics and insurance information, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role requires excellent communication, basic Microsoft Office skills, and familiarity with medical terminology. This full-time position offers comprehensive benefits and a stable work environment in a