Patient Services & Front Desk Specialist

US Pediatric Partners; Morehead City (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Job summary

US Pediatric Partners is seeking a Medical Office Specialist in North Carolina to be the first point of contact for families. You will check-in/check-out, schedule appointments, verify insurance, and update patient accounts while following HIPAA guidelines and regulatory requirements.

Ideal candidates have a high school diploma, prior medical office experience, and familiarity with EMR systems. This role offers a supportive team, opportunities for growth, and a positive patient-focused culture.

Qualifications

• High school diploma or equivalent.
• Current CMA or RMA preferred.
• Prior medical experience preferred.
• Knowledge of insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• EMR experience preferred.
• Ability to speak, read and write effectively.
• Good telephone etiquette.
• Ability to work independently without direct supervision.
• Detail-oriented with strong coordination and decision-making skills.

Responsibilities

• Greets patients or visitors via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates patient demographics.
• Facilitates patient flow by notifying Providers of arrivals and delays.
• Provides records, shot records, and documents as requested.
• Scans information into the patient’s EMR.
• Verifies patient insurance coverage.
• Collects insurance co-pays and charges for services.
• Schedules patient appointments.
• Maintains reception and lobby area.
• Responds to inquiries via phone, email, portals, or in-person.
• Provides accurate appointment and service information.
• Coordinates with staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Prioritizes safety and HIPAA compliance.

Skills

Communication

Telephone etiquette

Independent work

Detail oriented

Customer service

Education

High school diploma

CMA/RMA preferred

Tools

EMR

Insurance verification systems

Computer applications

Job description

US Pediatric Partners is seeking a Medical Office Specialist in North Carolina to be the first point of contact for families. You will check-in/check-out, schedule appointments, verify insurance, and update patient accounts while following HIPAA guidelines and regulatory requirements.

Ideal candidates have a high school diploma, prior medical office experience, and familiarity with EMR systems. This role offers a supportive team, opportunities for growth, and a positive patient-focused culture.