PATIENT SERVICE REPRESENTATIVE

SOFHA EMPLOYMENT SERVICES INC; Johnson City (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Life insurance

AD&D insurance

Long-term disability insurance

401(k) company contributions

Health, dental, and vision insurance

HSA matching

Paid time off

Job summary

State of Franklin Healthcare Associates in Johnson City, TN is seeking a Front Desk/Patient Services staff member to manage patient intake, verify insurance, and support clerical workflows in a busy medical office.

The role involves updating the EMR, collecting payments, and coordinating schedules while delivering friendly, accurate service to patients and providers. Prior medical office experience is preferred with attention to detail and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or customer service preferred.
• Basic knowledge of insurance and billing procedures (ICD-10, CPT, HCPCS) preferred.

Responsibilities

• Review demographics, insurance, and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts in the system.
• Obtain copy of insurance card and driver’s license.
• Update EMR and take patients’ photos.
• Provide patient with payment and privacy policy.
• Answer patient questions and schedule/reschedule appointments.
• Collect payments and notate on the encounter form.
• Route telephone calls and record/deliver messages.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

EMR software

Job description

WHO WE ARE:State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.PRIMARY RESPONSIBILITIES:Review demographics, insurance, and provider information, and update records accordingly.Instruct new patients to complete all required paperwork and create new accounts in the computer system.Obtain a copy of the patient’s insurance card and driver's license.Update the electronic medical record system (EMR) and take patients’ photos.Provide the patient with the SOFHA payment and privacy policy.Answer patient questions and concerns.Schedule/Reschedule patient appointments.Collect payment and notate on the patient encounter form.Route telephone calls and record/deliver messages accordingly.REQUIREMENTS:High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.EXPERIENCE:Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.WHAT WE OFFER:State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:Company Provided Life and Accidental Death and Dismemberment InsuranceCompany Provided Long Term Disability InsuranceEmployee Stock Ownership Plan401(k) Company ContributionsVoluntary options for Medical, Dental, Vision, and additional Life Insurance.Company match in Health Savings Account Plans (restrictions apply)Vacation, Personal, Sick and Holiday Time OffAn array of team member perks and discountsTuition Assistance ProgramsAnd more!