Patient Services - Financial Assistance Coord

Eye-Associates-of-New-Mexico; Santa Fe (NM); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

8 paid holidays

401(k)

Education Assistance

Company-paid Life Insurance

Company-paid AD&D Insurance

And more!

Job summary

Eye Associates of New Mexico is seeking a Part-Time Patient Services and Financial Assistance Coordinator in Santa Fe, NM. You’ll guide patients through financial options, assist with co-pay programs, and coordinate with billing and clinical teams to ensure clarity and care.

The role emphasizes organized, compassionate communication, familiarity with insurance concepts, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in healthcare financial assistance, medical billing, patient accounts, or administrative support.
• Knowledge of health insurance, including co-pays, deductibles, insurance verification, and financial assistance programs.
• Strong communication and customer service skills.
• Ability to explain financial information clearly and compassionately.
• Excellent organization and attention to detail.
• Ability to obtain CPSS certification within one year of hire.
• Associate's or bachelor's degree preferred.
• Experience with Phreesia patient intake systems.
• Experience with PODIS medication dispensing systems.

Responsibilities

• Help patients enroll in co-pay assistance programs, charitable funds, and other financial aid programs.
• Explain co-pays, co-insurance, deductibles, payment options, and financial responsibilities to patients.
• Follow up on financial assistance applications, approvals, denials, and required documentation.
• Work with pharmaceutical manufacturers, charitable organizations, and third-party financial assistance programs.
• Collect and accurately process patient payments during intake.
• Maintain accurate and confidential records of applications, payments, and patient communications.
• Help patients understand available payment plan options.
• Assist with front-desk check-in and scheduling based on physician plans.

Skills

Strong communication

Customer service

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Associate's or bachelor's degree (preferred)

Tools

Phreesia

PODIS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Services - Financial Assistance Coord

Santa Fe, NM, US

3 days ago Requisition ID: 2956

Patient Services & Financial Assistance Coordinator – Part-Time

Eye Associates of New Mexico | Santa Fe, NM

Onsite and Part-Time (32 hours)

Help Patients Navigate the Financial Side of Their Care

Are you an organized, compassionate healthcare professional who enjoys helping patients and solving problems?

Eye Associates of New Mexico is looking for a Part-Time Patient Services & Financial Assistance Coordinator to join our Santa Fe team.

In this role, you'll help patients understand their financial responsibilities, connect them with financial assistance resources, and navigate the intake process. You'll work closely with patients and our billing, insurance, authorization, and clinical teams to help create a smooth and supportive patient experience.

If you have experience in medical billing, patient accounts, financial assistance, insurance verification, patient services, or healthcare administration, we'd love to hear from you.

What You'll Do

• Help patients enroll in co-pay assistance programs, charitable funds, and other financial aid programs
• Explain co-pays, co-insurance, deductibles, payment options, and financial responsibilities to patients
• Follow up on financial assistance applications, approvals, denials, and required documentation
• Work with pharmaceutical manufacturers, charitable organizations, and third-party financial assistance programs
• Collect and accurately process patient payments during intake
• Maintain accurate and confidential records of applications, payments, and patient communications
• Help patients understand available payment plan options
• Support patient check-in and front-desk intake
• Assist with procedure scheduling based on physician treatment plans and time frames
• Support medication dispensing documentation and medication inventory
• Collaborate with billing, insurance verification, prior authorization, and clinical teams to help ensure patients are financially cleared for care

What We’re Looking For

Required:

• High school diploma or equivalent
• At least 2 years of experience in healthcare financial assistance, medical billing, patient accounts, or administrative support
• Knowledge of health insurance, including co-pays, deductibles, insurance verification, and financial assistance programs
• Strong communication and customer service skills
• Ability to explain financial information clearly and compassionately
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Ability to maintain confidentiality and follow HIPAA requirements
• Ability to obtain Certified Patient Services Specialist (CPSS) certification within one year of hire

Preferred:

• Associate's or bachelor's degree
• Experience with patient intake systems such as Phreesia
• Experience with medication dispensing systems such as PODIS

You’ll Be a Great Fit If You...

• Genuinely enjoy helping patients
• Are comfortable discussing healthcare costs, insurance, and payment options
• Are compassionate while remaining accurate and detail-oriented
• Have strong follow-through and enjoy solving problems
• Can keep multiple applications, patients, and deadlines organized
• Work well with both administrative and clinical teams
• Bring a positive, professional, and collaborative attitude to work

Benefits That Support You

At Eye Associates of New Mexico, we value the people who take care of our patients. Our benefits include:

• Paid Time Off (PTO)
• 8 paid holidays — including the day after Thanksgiving and Christmas Eve
• 401(k)
• Education Assistance
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• And more!

Make a Difference for Our Patients

Healthcare finances can be confusing and stressful. In this position, you'll help make the process easier for patients by answering questions, explaining their options, and connecting eligible patients with programs that may help them access the care they need.

Your work will connect patients, clinical teams, billing and insurance teams, pharmaceutical manufacturers, and financial assistance organizations — making you an important part of the patient experience.

Ready to bring your healthcare experience to a team focused on exceptional patient care?