Patient Services Director

Tareen Dermatology; Northern (KY); Hybrid; USD 100,000 - 160,000; Full time

Job summary

Tareen Dermatology is seeking an experienced Patient Services Director to lead our patient access and service functions across multiple locations. You will shape an exceptional patient experience from first contact through scheduling and follow-up, guiding frontline teams and ensuring efficient operations.

The ideal candidate has 5–7 years in healthcare operations with leadership in multi-site settings, dermatology experience preferred, and strong analytical and communication skills to drive

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, Operations, or related field preferred.
• 5–7 years of progressive healthcare operations or patient access experience with leadership in multi-site environment.
• Experience in dermatology or high-volume patient service environment preferred.
• Strong leadership, coaching, and conflict-resolution skills.
• Experience with scheduling, registration, front desk operations, call centers, prior authorizations, benefits coordination, credentialing, and referrals.

Responsibilities

• Provide leadership and direction to Patient Services supervisors, leads, and team members.
• Oversee patient-facing operations across multiple locations, including Call Center and Front Desk teams.
• Oversee Credentialing, Prior Authorization, Specialty Benefits, and Referral Outreach functions.
• Ensure scheduling, registration, check-in/check-out, intake, and patient access processes operate efficiently and consistently.
• Establish and monitor standards for call quality, responsiveness, scheduling accuracy, patient communication, and service recovery.
• Develop and improve workflows to enhance efficiency, quality, compliance, and patient satisfaction.
• Use patient feedback and metrics to identify opportunities and drive improvements.
• Own departmental KPIs, scorecards, and performance expectations; build accountability culture.
• Recruit, develop, coach, and retain strong teams; support leadership development and succession planning.
• Collaborate with clinical, business office, marketing, HR, and leadership to improve patient experience.
• Ensure compliance with HIPAA, OSHA, and applicable standards.

Skills

Leadership

Healthcare operations

Multi-site management

Data-driven

Communication skills

Education

Bachelor's degree in Healthcare Administration

Bachelor's in Business Management or Operations

Master's degree preferred

Tools

EMR systems

Practice management software

Job description

Description

Join Our Growing Team!

Tareen Dermatology is seeking an experienced, people-focused Patient Services Director to lead our Patient Services teams and help shape an exceptional experience for every patient we serve.

At Tareen Dermatology, our mission is to provide compassionate, state-of-the-art dermatologic care with an emphasis on early diagnosis, patient education, and comprehensive skincare. We are committed to providing individualized, expert, and ethical care while continuing to grow as a leader in medical, surgical, and cosmetic dermatology.

About the Role

The Patient Services Director provides strategic and operational leadership for patient access and service functions across all Tareen Dermatology locations. This leader plays an essential role in creating a consistent, efficient, and compassionate patient experience—from a patient's first interaction with our practice through scheduling, arrival, benefits coordination, and follow-up.

This is an ideal opportunity for an experienced healthcare leader who enjoys developing teams, improving processes, using data to drive results, and creating an outstanding experience for both patients and employees.

What You'll Do

As Patient Services Director, you will:

• Provide leadership, coaching, and direction to Patient Services supervisors, leads, and team members.
• Oversee patient-facing operations across multiple locations, including our Call Center and Front Desk teams.
• Provide oversight of Credentialing, Prior Authorization, Specialty Benefits, and Referral Outreach functions.
• Ensure scheduling, registration, check-in/check-out, intake, and other patient access processes operate efficiently and consistently.
• Establish and monitor standards for call quality, responsiveness, scheduling accuracy, patient communication, and service recovery.
• Develop and improve workflows that enhance efficiency, quality, compliance, and patient satisfaction.
• Use patient feedback, service trends, call metrics, and operational data to identify opportunities and drive meaningful improvements.
• Own departmental KPIs, scorecards, and performance expectations while building a culture of accountability and transparency.
• Recruit, develop, coach, and retain strong teams while supporting leadership development and succession planning.
• Partner closely with clinical, business office, marketing, Human Resources, and executive leadership to improve the overall patient experience.
• Ensure compliance with HIPAA, OSHA, and applicable regulatory and organizational standards.

Requirements

What We're Looking For

Our ideal candidate is a collaborative and confident leader who combines operational expertise with a genuine commitment to patient-centered service.

Qualifications include:

• Bachelor's degree in Healthcare Administration, Business Management, Operations, or a related field preferred; master's degree is a plus.
• 5–7 years of progressive healthcare operations or patient access experience, with leadership experience in a multi-site environment preferred.
• Experience in dermatology, specialty practice, ambulatory care, or another high-volume patient service environment preferred.
• Strong leadership, coaching, team-management, and conflict-resolution skills.
• Experience with patient access functions such as scheduling, registration, front desk operations, call centers, prior authorizations, benefits coordination, credentialing, and referrals.
• Strong analytical and problem-solving skills with the ability to translate operational metrics into actionable improvements.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to successfully manage competing priorities in a fast-paced, multi-location environment.
• Proficiency with medical EHR and practice management systems; EMA experience is preferred.

Why Tareen Dermatology?

At Tareen Dermatology, we believe exceptional patient care starts with exceptional people. You'll join a growing organization where collaboration, compassion, accountability, and continuous improvement are valued.

This leadership role offers the opportunity to make a meaningful impact across the organization—developing teams, strengthening operations, and helping ensure every patient receives the high-quality experience they deserve.

Job Type: Full-Time
FLSA Status: Exempt

Equal Employment Opportunity

Tareen Dermatology is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs without regard to any status protected by applicable federal, state, or local law.

E-Verify

Tareen Dermatology participates in E-Verify. We use the information provided on Form I-9, Employment Eligibility Verification, to confirm that employees are authorized to work in the United States.