Patient Services Director

TAREEN DERMATOLOGY; Saint Paul (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

Tareen Dermatology is seeking an experienced Patient Services Director to lead our patient access and service functions across multiple locations. You will drive an exceptional patient experience from first contact through scheduling, registration, benefits coordination, and follow-up.

The ideal candidate has 5–7 years in healthcare operations with leadership in a multi-site environment, strong analytics, and a track record of improving call center and front desk performance.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, Operations, or a related field preferred; master's degree is a plus.
• 5–7 years of progressive healthcare operations or patient access experience, with leadership experience in a multi-site environment preferred.
• Experience in dermatology, specialty practice, ambulatory care, or another high-volume patient service environment preferred.
• Strong leadership, coaching, team-management, and conflict-resolution skills.
• Experience with patient access functions such as scheduling, registration, front desk operations, call centers, prior authorizations, benefits coordination, credentialing, and referrals.

Responsibilities

• Provide leadership, coaching, and direction to Patient Services supervisors, leads, and team members.
• Oversee patient-facing operations across multiple locations, including our Call Center and Front Desk teams.
• Provide oversight of Credentialing, Prior Authorization, Specialty Benefits, and Referral Outreach functions.
• Ensure scheduling, registration, check-in/check-out, intake, and other patient access processes operate efficiently and consistently.
• Establish and monitor standards for call quality, responsiveness, scheduling accuracy, patient communication, and service recovery.
• Develop and improve workflows that enhance efficiency, quality, compliance, and patient satisfaction.
• Use patient feedback, service trends, call metrics, and operational data to identify opportunities and drive meaningful improvements.
• Own departmental KPIs, scorecards, and performance expectations while building a culture of accountability and transparency.
• Recruit, develop, coach, and retain strong teams while supporting leadership development and succession planning.
• Partner closely with clinical, business office, marketing, Human Resources, and executive leadership to improve the overall patient experience.
• Ensure compliance with HIPAA, OSHA, and applicable regulatory and organizational standards.

Skills

Leadership

Coaching

Communication

Analytical thinking

Multisite leadership

Education

Bachelor's in Healthcare Administration/Business/Operations

Master's degree preferred

Tools

Medical EHR systems

EMA experience

Practice management systems

Job description

Description

Join Our Growing Team!

Tareen Dermatology is seeking an experienced, people-focused Patient Services Director to lead our Patient Services teams and help shape an exceptional experience for every patient we serve.

At Tareen Dermatology, our mission is to provide compassionate, state-of-the-art dermatologic care with an emphasis on early diagnosis, patient education, and comprehensive skincare. We are committed to providing individualized, expert, and ethical care while continuing to grow as a leader in medical, surgical, and cosmetic dermatology.

About The Role

The Patient Services Director provides strategic and operational leadership for patient access and service functions across all Tareen Dermatology locations. This leader plays an essential role in creating a consistent, efficient, and compassionate patient experience—from a patient's first interaction with our practice through scheduling, arrival, benefits coordination, and follow-up.

This is an ideal opportunity for an experienced healthcare leader who enjoys developing teams, improving processes, using data to drive results, and creating an outstanding experience for both patients and employees.

What You'll Do

As Patient Services Director, You Will

• Provide leadership, coaching, and direction to Patient Services supervisors, leads, and team members.
• Oversee patient-facing operations across multiple locations, including our Call Center and Front Desk teams.
• Provide oversight of Credentialing, Prior Authorization, Specialty Benefits, and Referral Outreach functions.
• Ensure scheduling, registration, check-in/check-out, intake, and other patient access processes operate efficiently and consistently.
• Establish and monitor standards for call quality, responsiveness, scheduling accuracy, patient communication, and service recovery.
• Develop and improve workflows that enhance efficiency, quality, compliance, and patient satisfaction.
• Use patient feedback, service trends, call metrics, and operational data to identify opportunities and drive meaningful improvements.
• Own departmental KPIs, scorecards, and performance expectations while building a culture of accountability and transparency.
• Recruit, develop, coach, and retain strong teams while supporting leadership development and succession planning.
• Partner closely with clinical, business office, marketing, Human Resources, and executive leadership to improve the overall patient experience.
• Ensure compliance with HIPAA, OSHA, and applicable regulatory and organizational standards.

Requirements

What We're Looking For

Qualifications Include

• Bachelor's degree in Healthcare Administration, Business Management, Operations, or a related field preferred; master's degree is a plus.
• 5–7 years of progressive healthcare operations or patient access experience, with leadership experience in a multi-site environment preferred.
• Experience in dermatology, specialty practice, ambulatory care, or another high-volume patient service environment preferred.
• Strong leadership, coaching, team-management, and conflict-resolution skills.
• Experience with patient access functions such as scheduling, registration, front desk operations, call centers, prior authorizations, benefits coordination, credentialing, and referrals.
• Strong analytical and problem-solving skills with the ability to translate operational metrics into actionable improvements.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to successfully manage competing priorities in a fast-paced, multi-location environment.
• Proficiency with medical EHR and practice management systems; EMA experience is preferred.

Why Tareen Dermatology?

At Tareen Dermatology, we believe exceptional patient care starts with exceptional people. You'll join a growing organization where collaboration, compassion, accountability, and continuous improvement are valued.

This leadership role offers the opportunity to make a meaningful impact across the organization—developing teams, strengthening operations, and helping ensure every patient receives the high-quality experience they deserve.

Job Type: Full-Time

FLSA Status: Exempt

Equal Employment Opportunity

Tareen Dermatology is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs without regard to any status protected by applicable federal, state, or local law.

E-Verify

Tareen Dermatology participates in E-Verify. We use the information provided on Form I-9, Employment Eligibility Verification, to confirm that employees are authorized to work in the United States.