Manager, Clinical Services (52396)

Platinum Dermatology Partners; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Paid Time-Off

Company-Paid Holidays

Disability coverage

Job summary

Platinum Dermatology Partners is seeking a strategic leader to direct centralized clinical support across multiple markets. You will oversee pathology result communication, patient triage and care coordination, biologics program management, and specialty pharmacy coordination.

Collaborating with dermatologists, Mohs surgeons, and leadership, you will optimize workflows, ensure regulatory compliance, and drive superior patient service and operational excellence nationwide.

Qualifications

• Bachelor's degree in healthcare administration, healthcare management, or dermatology management.
• Minimum of 5 years of progressive leadership experience within dermatology or multi-site healthcare.
• Minimum of 3 years of direct management overseeing clinical support, patient coordination, scheduling, and authorizations.

Responsibilities

• Provide strategic leadership and operational oversight for centralized clinical support across markets.
• Manage pathology coordination, patient triage, biologics programs, and prior authorizations.
• Ensure compliant workflows, timely patient care, and alignment with organizational goals.

Education

Bachelor's degree in healthcare administration, Healthcare Management, Dermatology Management

Job description

Job DetailsJob Location: Practice Support Center 1210 - Dallas, TX 75231Position Type: Full Time

Who We Are:

Platinum Dermatology Partnersis a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary

The Manager, Clinical Services provides strategic leadership and operational oversight for centralized clinical support functions across all markets and practice locations within the organization. This role is responsible for managing and optimizing the organization's Pathology Coordination, Patient Triage, and Biologics Programs, ensuring consistent workflows, exceptional patient service, and operational excellence across multiple states.

The Manager oversees teams responsible for pathology result communication, patient triage and care coordination, biologic medication management, specialty pharmacy coordination, prior authorizations, appeals, renewals, and patient assistance programs. Working closely with dermatologists, Mohs surgeons, advanced practice providers, and operational leaders, this individual ensures timely patient care, efficient clinical workflows, regulatory compliance, and alignment with organizational goals.

Responsibilities:

Preferred Dermatology-Specific Experience

• Strong understanding of dermatology diagnoses, pathology reporting, treatment plans, and patient follow-up requirements.
• Knowledge of Mohs surgery scheduling, pathology workflows, referrals, and surgical coordination.
• Experience managing teams working on biologics medications
• Understanding of specialty medication prior authorization processes, appeals, renewals, and payer requirements.
• Familiarity with dermatopathology reporting workflows and critical result communication processes.
• Knowledge of Medicare, commercial insurance, and specialty pharmacy reimbursement requirements related to dermatology services.

Knowledge, Skills & Abilities

• Strong leadership and team development skills with the ability to build and scale centralized teams.
• Advanced knowledge of dermatology, practice operations and patient care coordination.
• Exceptional provider relationship management and communication skills.
• Ability to establish service level standards and accountability measures across multiple markets.
• Strong analytical skills with experience developing and monitoring operational KPIs.
• Demonstrated ability to manage competing priorities in a fast-paced, high-volume healthcare environment.
• Expertise workflow development, protocols, and process improvement.
• Proficiency with dermatology EMRs including EMA and Nextgen practice management systems preferred.
• Knowledge of HIPAA, patient privacy requirements, and healthcare compliance standards.
• Excellent verbal, written, and presentation skills.
• Ability to effectively communicate operational updates, workflow changes, and performance outcomes to physicians, providers, and executive leadership.

Leadership Competencies

• Strategic Thinking
• Operational Excellence
• Physician Partnership
• Data-Driven Decision Making
• Change Management
• Team Development and Coaching
• Patient-Centered Service
• Cross-Functional Collaboration
• Performance Management
• Continuous Improvement

QualificationsEducation

• Bachelor's degree in healthcare administration, Healthcare Management, Dermatology Management

Experience

• Minimum of 5 years of progressive leadership experience within dermatology, specialty physician practice, or multi-site healthcare organization.
• Minimum of 3 years of direct management experience overseeing clinical support, patient coordination, scheduling, and authorizations.
• Experience managing large teams and supporting growth initiatives across multiple practice locations.
• Demonstrated experience overseeing patient triage, pathology result communication, surgical scheduling, and prior authorization workflows.
• Experience supporting Mohs surgery, dermatologic surgery, cosmetic dermatology, and general dermatology operations preferred.
• Extensive experience with biologic medications, specialty pharmacy management, patient assistance programs, and payer authorization requirements.
• Experience working with dermatologists, Mohs surgeons, nurse practitioners, and physician assistants.
• Proven success implementing standardized workflows, performance metrics, and operational improvement initiatives.
• Experience with provider communication, change management, and physician relations.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated:

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements:

Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partnersis committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partnersdoes not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.