Medical Office Front Desk Supervisor & Trainer

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

St. Joseph's/Candler is seeking a CSR Supervisor to manage front desk operations at the Savannah clinic. The role supports the CSRs, enforces policies and scripting, and helps organize department training.

A typing speed of at least 50 wpm is required, with 3–5 years of medical office customer service experience and 1 year of supervisory experience preferred. The position focuses on maintaining accuracy and efficiency at the front desk, supervising staff, and coordinating scheduling and chart

Qualifications

• Typing speed of at least 50 words per minute.
• 3–5 years medical office customer service experience.
• 1 year supervisory experience preferred.

Responsibilities

• Perform routine but varied duties in accordance with the standard procedures of the department.
• Observe and supervise Customer Service Representatives to ensure proper policies, procedures, and scripting are being followed.
• Assist in maintaining and organizing training throughout the department.
• Assist with CSR schedule.
• Assist with chart audits.
• Communicate departmental changes to CSR Leads; ensure changes are implemented.
• Screen resumes.
• Cover front‑desk needs as needed, including as a floater.
• Assist with routine site visits and report deficiencies.
• Assist with opening new clinics as needed.

Skills

Typing 50 wpm

Job description

St. Joseph's/Candler is seeking a CSR Supervisor to manage front desk operations at the Savannah clinic. The role supports the CSRs, enforces policies and scripting, and helps organize department training.

A typing speed of at least 50 wpm is required, with 3–5 years of medical office customer service experience and 1 year of supervisory experience preferred. The position focuses on maintaining accuracy and efficiency at the front desk, supervising staff, and coordinating scheduling and chart