Patient Services Coordinator (Vancouver, WA)

Washington State University; Vancouver (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Medical and dental insurance

Life and disability insurance

Retirement plan

Employee tuition waiver

Paid holidays

Job summary

Washington State University Vancouver, WA seeks a Patient Services Coordinator to be the primary contact for Student Wellness Center staff, faculty, and students, advising and scheduling counseling or health appointments and supporting admin of Health Services programs.

The role leads EMR records management, ensures compliance, maintains data and budgets, coordinates wellness promotions and new-hire orientation, and requires on-campus presence during student interactions.

Qualifications

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Experience working with reception or records in an office setting, preferably in healthcare or mental health with emphasis on client/patient service.
• Demonstrated ability to work effectively with diverse clients/patients, medical or mental health providers, and colleagues.

Responsibilities

• Advise and schedule students seeking counseling or health appointments.
• Serve as day-to-day contact for administration of Health Services programs and promotions.
• Ensure contract compliance with third-party service providers.
• Support the work of full-time mental health counselors.
• Lead EMR system usage and provide records to authorized personnel.
• Ensure records compliance with policies and regulations.
• Maintain data, reconcile expenditures and budgets; coordinate wellness promotions and new hire orientation.
• Organize office operations and manage equipment inventory.
• Be on campus when students and staff are present.

Skills

Office experience

Customer service

Diversity experience

Communication skills

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Business Title: Patient Services Coordinator (Vancouver, WA)

Online applications must be received before: August 30, 2026. If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s): 284F-YN_CS_NPS - Patient Services Coordinator

Employee Type: Classified

Position Details

As the Patient Services Coordinator, you will serve as the primary contact for the Student Wellness Center for staff, faculty, and students seeking information and services from our Health and Counseling Services programs. You will advise and schedule students seeking counseling or health appointments, serve as the day-to-day contact for administration of the Health Services program including promotions, and ensure contract compliance with third-party service providers. Additionally, you will support the work of the full-time mental health counselors.

As the lead for our Electronic Medical Records (EMR) system, you will provide physical and mental health record related information to authorized medical providers and mental health clinicians, staff, and/or third-party agents regarding clients/patients. In this position, you will ensure compliance of records with applicable policies, state and federal requirements and/or regulations.

Additionally, the coordinator will be responsible for maintaining data, reconciling expenditures and budgets; coordinating health and wellness promotion, general orientation for new hires, work schedules and supporting searches for new hires. You will help organize and support office operations as well as manage equipment inventory.

Because this position serves as the initial contact for students seeking counseling and health services and as part of the check-in for appointments, you will be required to be on campus when students and staff are present.

This is a full (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,738 to $4,980 Monthly (Steps A-M) | Range 41 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Experience working with reception or records in an office setting, preferably in healthcare or mental health with emphasis on client/patient service.
• Demonstrated ability to work effectively with diverse clients/patients, medical or mental health providers, and colleagues.

Preferred Qualifications

• Accurate and effective communication skills; both verbal and written.
• Proficient experience with computers, including advanced features, with Microsoft Outlook, Word, Excel, and Access.
• Experience working with diverse populations such as non-traditional, first-generation, low income, and students with disabilities.
• Experience with providing administrative support for a student focused program in a university setting.
• Experience with electronic record-keeping.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

Area/College: Student Affairs

Department Name: Student Wellness Center

Location: WSU Vancouver

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type: Full time

Position Term: 12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/